- Full-Time
- Permanent
- FAIRMONT
- Food & Beverage
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FAIRMONT RESIDENCES FAIRMONT RESIDENCES LA MARINA, RABAT-SAL, Rabat, Morocco
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REF72693L
Manager Point de Vente
Region
Luxury & Lifestyle
Pourquoi travailler chez Accor ?
Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.
Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.
En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.
Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS
Rattaché au Directeur F&B, le Manager Point de Vente est responsable de la gestion quotidienne de ce restaurant . Il incarne l’hospitalité marocaine et garantit un service d’exception dans le respect de l’identité culinaire du lieu. Il assure la coordination des équipes, la satisfaction client et l’atteinte des objectifs qualitatifs et financiers du point de vente.
PRINCIPALES RESPONSABILITÉS
Opérationnel
Garantir une expérience client authentique et mémorable, alignée avec l’esprit .
Superviser et organiser les services.
S'assurer de la mise en place et de la propreté de la salle selon les standards LQA et les normes Accor / Fairmont.
Veiller à la bonne coordination entre la salle et la cuisine pour fluidifier le service.
Être présent en salle pour encadrer l’équipe, accueillir les clients VIP et gérer les situations délicates.
Gestion d'équipe
Recruter, intégrer, former et encadrer l'équipe de service.
Planifier les horaires et gérer les présences.
Motiver et développer les compétences des collaborateurs.
Mener des briefings quotidiens.
Qualité & Satisfaction client
Répondre rapidement aux réclamations et s'assurer du suivi.
Analyser les retours clients (TrustYou, LQA, audits internes) et proposer des plans d'action.
Performance & Gestion
Veiller au respect des objectifs de chiffre d’affaires et de rentabilité.
Suivre les indicateurs de performance : PDR, upselling, taux de satisfaction, food cost.
Optimiser les ventes via des initiatives commerciales : soirées à thème, partenariats, événements privés.
Contrôler les stocks, les commandes et les inventaires.
Expérience réussie (minimum 3 ans) en tant que Manager F&B ou Assistant Manager dans un hôtel de luxe ou un restaurant haut de gamme.
Excellente présentation et sens du service client.
Bonne connaissance des arts de la table et des vins .
Maîtrise du français, de l’arabe et de l’anglais.
Leadership naturel, esprit d’équipe et diplomatie.
Sens de l’organisation, rigueur et réactivité.
CONDITIONS PARTICULIÈRES
Disponibilité en horaires décalés, soirs, week-ends et jours fériés.
Poste en uniforme.
Travail dans un environnement de prestige, aux exigences internationales.
Notre Engagement Diversité & Inclusion :
Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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