- Full-Time
- Permanent
- Sales & Marketing
- ACCOR
__jobinformationwidget.freetext.LocationText__
FRS Global Reservation Center, Moncton, Canada
__jobinformationwidget.freetext.ExternalReference__
REF71855G
Luxury Reservation Sales Consultant
Region
Americas
Join us at the Accor Global Reservation Centre where you can experience daily growth, meaningful work, and a welcoming culture! For 30 years we’ve been a presence in Moncton, proud to be an employer of choice, renowned for our community contributions and dedication to creating memorable luxury experiences for our guests. Pioneering the art of responsible hospitality, connecting cultures with heartfelt care, we challenge norms, ensuring growth aligned with our commitments. We deliver service that honors diversity and meaningful connections.
- What You'll be Doing:
Engage with Guests: Answer inbound calls in an unscripted, conversational manner while assisting with room and suite reservations for our luxury brands around the world, including iconic properties like the Fairmont Banff Springs, Fairmont Le Château Frontenac, the Sofitel Montréal, and many others - Create Memorable Experiences: Guide your guests in choosing their ideal room and package, turning their moments into lasting memories with your sales expertise and personalized recommendations
- Use Your Creativity: As an Accor Heartist® (Heart + Artist), you’ll bring warmth and creativity to every conversation, personalizing your offers to provide your guests with unique and authentic experiences
- Infusing our hospitality with creativity and passion, as a Heartist® you’ll be crafting distinctive and enriching experiences
- Support Our Commitments: Uphold our standards of sustainable and ethical hospitality by embodying our values in every interaction
- Pioneering a new and innovative approach to hospitality
What's In It for You:
Going beyond service standards and traditional employee value propositions, we provide personalized attention, welcoming atmospheres, and proactive wellbeing initiatives
- $21.13 hourly, which includes a $1.50 hourly premium for French language skills
- Earn an additional $1.00 per hour shift premium for hours worked after midnight
- 4 weeks’ paid vacation, 13 paid statutory holidays, fully paid training, and a schedule that includes rotating weekends off, ensuring work-life balance
- Remote Work Flexibility: Enjoy the convenience of working from home after completing 4 weeks of fully paid personalized onsite training in Moncton in a small group setting
- Comprehensive Benefits: Medical and Dental coverage for you and your family, with company-paid premiums and a company matching pension plan of up to 5%
- Annual wellness subsidy of $300 to invest in your well-being
- Travel Discounts: Enjoy exclusive, discounted rates at our iconic Accor luxury hotels around the world
- Work in an environment that prioritizes genuine care
- Travel Discounts: Enjoy exclusive, discounted rates at our iconic Accor luxury hotels around the world
What You Need to Be Successful:
- Bilingual Proficiency: Professional-level fluency in both French and English is required
- Experience and/or education in Hospitality, Tourism, Sales, Customer Service, or Contact Centre, combined with a passion for helping others
- Multitask Efficiently: Seamlessly navigate multiple software systems while communicating with guests to offer smooth, efficient service
Availability, Location and Internet:
- Must be currently legally able to work full time in Canada
- Must be able to work from 5:30pm to 2:00am or 6:30pm to 03:00am (your choice), including weekends and holidays, with some rotating weekends off
- This is a full-time, permanent career opportunity; part-time or student summer-only positions not available.
- This is a remote (work from home) role; you must reside in and be working from NB, NS, or PEI
- Must attend 4 weeks of onsite initial training at our Moncton Centre; travel and accommodation provided for qualified candidates
- Must have a suitable home workspace, and a high-speed, direct internet connection
Your Team: You’ll be joining a diverse, multicultural, and welcoming group of well-travelled professionals who are passionate about what they do every day.
Fostering meaningful connections and inclusivity, we celebrate diverse cultures, creating an environment where everyone can be themselves.
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent
Why Accor Global Reservation Centre?
We value diversity, sustainability, and community impact. You’ll work with a passionate team dedicated to discovering your talents and helping you thrive in your career.
Embodying our commitment, we accelerate sustainability through carbon footprint reduction, ethical innovation, awareness raising, and fostering exemplary behaviors among both Guests and Partners.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.
How to Apply: careers.Accor.com Use Keyword: Moncton
Connect with us on Facebook, Instagram, and LinkedIn to discover more about us, our unique workplace culture, and exciting opportunities! To find us search for Accor Global Reservation Centre Moncton
Hospitality is a work of heart!
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Scottsdale
Job Category
Sales & Marketing
Description
Your knowledge of the Fairmont Scottsdale Princess and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Resort Royal Serv
Reference
8e1c8f3d-742e-4121-a485-d4c7c2bd24e0
Expiry Date
01/01/0001
Salary
Location
Mercure Iguazu Hotel Iru, Puerto Iguazú, Argentina
Experience Level
Executive
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Argentina
Job Category
Sales & Marketing
Description
El Gerente Comercial será responsable de diseñar, implementar y supervisar las estrategias de ventas y marketing para maximizar la ocupación y los ingresos. Asegurara la máxima eficiencia en todo el m
Reference
9732fe24-2488-4521-bc36-00cd896534b3
Expiry Date
01/01/0001
Salary
Location
FAIRMONT FAIRMONT COSTA CANUVA, Playa del Carmen, Mexico
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Playa del Carmen
Job Category
Sales & Marketing
Description
Key Responsibilities Include:Develop and execute national MICE & Groups sales strategies to drive revenue across the domestic marketGrow and manage key client accounts, focusing on corporate, governme
Reference
56dbe408-4a85-4120-82c6-1951a60429b8
Expiry Date
01/01/0001
Salary
Location
SLS PLAYA MUJERES, Isla Mujeres, Mexico
Experience Level
Director
Job Schedule
Full-Time
Brands
SLS
Job type
Permanent
Locations
Quintana Roo
Job Category
Sales & Marketing
Description
Under the general guidance of the Director of Sales & Marketing,responsible for directing, coordinatlng, training,and supervising the Group Sales Managers in all sales-related activities. Responsible
Reference
7b364334-55b9-4c8d-ad4c-a232bddab090
Expiry Date
01/01/0001
Salary
Location
Pullman São Paulo Guarulhos Airport, Guarulhos, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Guarulhos
Job Category
Sales & Marketing
Description
Recepcionar/acolher clientes no dia do evento, apresentando as instalações, entregando as chaves da sala e confirmando horários do evento, assim como prestando informações/esclarecimentos pertinentes.
Reference
8acd2eec-9d5d-4a7d-9c05-076d5f7a8487
Expiry Date
01/01/0001
Salary
Location
New York, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ENNISMORE
Job type
Permanent
Locations
New York
Job Category
Sales & Marketing
Description
What you’ll do in the role…Act as a guardian of Delano, Our Habitas & SLS brand identities, building assets, guidance and tools to ensure thoughtful, memorable and compelling communication at every po
Reference
9eb7fbf5-60ee-4934-bdff-eb9ec52e436b
Expiry Date
01/01/0001
Salary
Location
, Hamilton, Bermuda
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Hamilton
Job Category
Sales & Marketing
Description
Summary of Responsibilities:Reporting to the Director of Sales, responsibilities and essential job functions include, but are not limited to, the following:Consistently offer professional, engaging an
Reference
e608f92c-3b96-46bc-9984-b6cff5e817ef
Expiry Date
01/01/0001
Salary
Location
, São Paulo, Brazil
Experience Level
Student
Job Schedule
Part-Time
Brands
ACCOR
Job type
Internship
Locations
São Paulo
Job Category
Sales & Marketing
Description
O estágiario (a) será responsável por realizar suporte aos departamentos de Reservas e Eventos.
Reference
a2ce0cbf-5729-4c5c-ad46-0ae7d5a2f48f
Expiry Date
01/01/0001
Salary
Location
JO&JOE Roma, Rome, Italy
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Rome
Job Category
Sales & Marketing
Description
Ciao! Ciao! Servus! Ciao! Oi!JO&JOE sta cercando il suo prossimo responsabile eventi e vendite.Siete pronti per questo programma ricco e vario:Missione 1: EventiGestione operativa degli eventi in coll
Reference
6f43e896-5abc-4cc7-b531-0557cf445643
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Bikini Berlin, Berlin, Germany
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Permanent
Locations
Berlin
Job Category
Sales & Marketing
Description
Wie schaut dein Arbeitstag aus …Du bist Markenbotschafter der 25hours Hotels und schaffst es den besten Draht zu unseren Kund:innen auf- und auszubauenDu hast den besten Überblick über die Segmente Co
Reference
9437520c-0a9d-45a0-9a70-56abaf8f7b47
Expiry Date
01/01/0001