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  1. Full-Time
  2. Permanent
  3. Food & Beverage
  4. ACCOR

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Qantas Lounges by Accor - Sydney, Mascot, Australia

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REF67807O

Lounge Attendant

Region

MEA SPAC


Company Description

At Accor our goal is that every person feels welcome and feels valued. We ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do. 

Accor operates a selection of Qantas Lounges globally, bring our service passion and values to the aviation industry. Every day we connect with thousands of travelers as they adventure around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a welcoming pause on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team


Job Description

We are currently seeking dedicated and enthusiastic individuals to join us as Part Time - Food & Beverage Attendants (Lounge Runners) to join our Domestic Class Lounge Team in Sydney Domestic Airport (T3). 

Key duties of this role include, but are not limited to the following:

  • Creating memorable service experiences for our Qantas Lounge guests
  • Clearing tables as well as ensuring service areas are clean and tidy, buffet service
  • Experienced team members can also develop skills in Barista, bar and A La Carte service points
  • Serving beverages efficiently using tray service, ensuring smooth and safe delivery to guest
  • Loading and unloading service trolleys - glassware, cutlery, plates and crockery
  • Working closely with multiple departments front of house as well as our culinary and stores teams
  • Responsible for carrying and balancing trays with multiple items, maintaining balance and speed
  • Representing the iconic Qantas Brand, showcasing immaculate presentation
  • Maintain standards of hygiene for food handling and presentation.
  • Promote a safe workplace by recognising hazards and promoting general OHS practices

Ideal applicants will have full flexibility to work AM and PM shifts including the weekends


Qualifications

Whilst technical experience is of importance to us, to be considered for the role, you will have the following:

  • A friendly, customer-focused attitude with the strive to provide total customer satisfaction.
  • Initiative to ensure that interactions with our customers are positive, intuitive and efficient.
  • Responsible Service of Alcohol (RSA) Certification.
  • Previous customer service or hospitality experience.
  • Confidence in liaising with various internal and external clients.
  • A high standard of grooming and personal presentation.
  • The ability and flexibility to work various rostered shifts, including early mornings, late evenings and weekends.
  • Excellent communication and interpersonal skills. 
  • Strong attention to detail and the ability to multitask. 
  • A positive team player and guest-centric mindset.
  • MUST have full working rights within in Australia

Additional Information

Employee Benefits for your hard work! 

  • Work with two iconic businesses and experience the buzz of the airport and the Lounges.
  • Excellent working conditions & fantastic career opportunities 
  • Hotel discounts worldwide and exclusive travel benefits 
  • Access to staff duty-free store 

You will be engaged to work under the Hospitality Industry (General) Award [MA000009] 

Note: Successful applicants will be required to undergo a Federal Police check at their own cost (Will be reimbursed once approved) in order to gain ASIC certification

If you would like to be a part of our team, please apply now. 

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US