Loss Prevention Agent

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Purpose: To ensure that the hotel guests, Heartists, and hotel property are maintained in a safe and secure environment. Respond to people’s needs, accidents, incidents in a fast and efficient manner to degrease losses and increase safety and wellness. Accurately reporting all incidents and actions taken in the shift. 

Reports to: Director of Security and Engineering

Essential Functions:  

Performs Security rounds of the hotel as follows: 

a.   Restaurant. 

b. All lobby areas and the Heartists entrance and garage. 

c. Penthouse, banquet rooms, pool deck. 

d. All guest floors. 

e. Executive offices. 

f. Service levels. (heart of the house areas) 

g.  Outside areas (sidewalks, front and back of the hotel) 

h.  Loading dock. 

• Patrols all locations requiring special attention as frequently as possible. 

• Writes workers’ compensation incident reports and take appropriate actions dealing with medical situations and emergencies.   

• Responsible to handle, log and store lost and found items. Responds to guest requests about lost and found. 

• Responds immediately to emergency incidents and security requests as assigned. 

• Ensures maximum guest, Heartists, and hotel safety and security at all times. 

• Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures. 

• Reports in writing on all activities during each shift before leaving the hotel, with oral reports and emergency notifications delivered as directed by the established security procedures. 

• Performs duties as assigned by the Director of Rooms and Loss Prevention Manager and responds to the directions from any Executive Committee member or Department Managers. 

• Creates and maintains the highest standards of safety and security at all times, being professional in attitude, appearance, and application of duties. 

• Checks Heartists leaving and entering the hotel at the beginning and end of the shifts, or at any time when a Heartist leaves the hotel.  Collects all package passes and inspects parcels taken from the hotel. 

• Monitors the security of the deliveries. 

• Confiscates all unauthorized parcels and notifies the Director of Rooms, Loss Prevention Manager and the appropriate department head of the situations, logs it. 

• Checks all ID of the hotel visitors, vendors, applicants and escort them to the appropriate location. Notifies the department head involved for permission for non-staff personnel to enter the premises. 

• Monitor Heartists entrance, checking ID cards. 

• Maintain visitor's log - issue passes. 

• Enforce package pass policy. 

• Enforce Heartists entrance and parking policy. 

• Distribute Heartists documents or messages as necessary. 

• Submit end of shift report. 

• Maintain shift log. 

• Maintain lost and found log. 

• Maintain laundry log. 

• Work special events securing the areas as required by DOE. 

• Does not leave assigned station unless properly relieved as specified by the Engineer and Loss Prevention Manager. Performs all necessary clerical requirements of the Loss Prevention Department under the supervision of the Loss Prevention Supervisor.  This includes filing, processing work orders, ordering supplies, maintaining necessary schedules, and posting bulletin board information, cleaning and organizing the office areas. 

• Protects hotel from admission of undesirables and others not conducting legitimate business within the premises. 

Hotel Specific Essential Functions: 

• Create the schedules for the staff weekly. 

• Supervises patrol logs for accuracy 

• Monitors CCTV’S. 

• Attend all meetings to include AM and PM line-ups and leaders’ meetings. 

• Conduct investigations. 

• Conduct daily lost and found inventory. 

• Conduct daily packages inventory. 

• Conduct trainings. 

• Submit weekly parking reports 

• Submit monthly master key reports to Director of Rooms. 

• Maintain daily key inventories. 

• Any other assignments by management. 

• Flexibility to work different shifts to include overnight as per business needs. 

• Ability to read, write and speak in English. Spanish is a plus. 

• Execute all emergency protocols. 

All your information will be kept confidential according to EEO guidelines.