Key Account Manager - Corporate F/M/X

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. 

Accor Tech & Digital, jobs in the tech field where intelligence is above all human! 

Job Description

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you: 

As a Key Account Manager Corporate Development, you will play a key role in growing Accor’s market share and revenue with a portfolio of strategic corporate clients. Your main objective will be to strengthen partnerships with these high-potential accounts by optimizing their spending and maximizing adoption of all our dedicated offers, including our loyalty program, specifically for individual business travel. You will be at the heart of our strategy for developing and retaining clients in the Corporate Individual segment.

Your mission: 

Business Development and Strategy:

• Build and execute a dedicated commercial strategy for your portfolio of corporate accounts, identifying growth drivers and opportunities to increase spending in the Corporate Individual segment.
• Define a precise tactical action plan and analyze performance to ensure achievement of revenue and market share objectives.
• Develop an in-depth understanding of your clients’ needs and challenges to offer tailored solutions for their individual travelers.
• Increase the presence and revenue of Accor hotels regionally/globally within your portfolio for the Corporate Individual segment.

Client Relationship Management:

• Establish and maintain strong, lasting relationships with key decision-makers within your portfolio companies.
• Identify and anticipate client needs to strengthen their commitment to Accor for individual travel.
• Actively promote Accor’s corporate offers and highlight the benefits of the loyalty program to your clients for their business trips.

Negotiation and Contract Optimization:

• Organize and respond to Requests for Proposals (RFPs) from your dedicated client portfolio, building competitive proposals focused on Corporate Individual.
• Develop the corporate pricing strategy in synergy with Revenue Management/Pricing teams.
• Ensure and test the correct loading of negotiated rates and conditions for your clients.
• Optimize the competitiveness of negotiated rates compared to direct and indirect competitors.

And you? 

• Significant experience of 3+ years in a B2B commercial role, ideally as a Key Account Manager in hospitality, tourism, or a service sector.
• Demonstrated ability to develop an existing client portfolio and identify new growth opportunities.
• Excellent negotiation, persuasion, and communication skills.
• Strong results orientation and ability to work independently.
• Analytical skills, autonomy, proactivity, and interpersonal ease.
• Mastery of sales and client retention techniques.
• In-depth knowledge of the challenges and specifics of the Corporate Individual market (business travel).
• Proficiency in IT tools (Office Suite) and ideally CRM tools.
• Proactive, rigorous, and a team player.
• Languages: French AND English (advanced), Spanish would be a plus.

Accor dares to impact: 

- the world  

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

- your career  

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 
• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 

- Specifically, at Accor Tech & Digital:

• Remote work in France and flexible work options: work from home, our offices or even our hotels and coworking spaces.
• Every Wednesday afternoon, dedicate your time to deep work and personal development.
• Work in a multicultural and English-speaking environment.
• Continuous improvement & training: Hackathons, exceptional technology partnerships, dedicated talent management, and a dedicated training platform, Digitech Academy & certifications.

and also,

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide. 
• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 
• Sustainable Mobility Package up to €600 for the use of "green" transportation, or 50% coverage of Pass Navigo (public transportation pass). 
• €11 meal vouchers. 
• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 
• Attractive working conditions with collaborative workspaces, restaurants, and recreational and sports areas.

Your talent and motivation are our only selection criteria.

We value the richness of the diverse nationalities, personalities, and professional backgrounds.

We know how to adapt to the specific needs of our employees, including those with disabilities.
We encourage all applications, regardless of gender, so go ahead and apply!

Recruitment is all about people!  

Is this mission appealing to you? 

Apply, and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 
2. An interview with the team manager responsible for the role you are interested in.  
3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. 
4. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group. 
5. A personalized feedback. 

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