Marketing and Communications Coordinator

Recognized as the #1 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.

The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

What is in it for you: 

• Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues  
• Exclusive Employee and Friends & Family Discounts at Fairmont Empress Hotel
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Opportunity to develop your talent and grow within your property and across the world! 
• Complimentary meal during your shift through our Colleague Dining Program 
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs

Reporting to the Director of Marketing and Director of PR, the Marketing and Communications Coordinator will provide daily support and be a contributing member of an extraordinary Communications Team. Here is the impact you’ll make and what we will accomplish together:

Marketing & Communications :

• Coordinate visiting media, vetting incoming requests, making reservations and personalized itinerary details, arrange VIP amenities, update key staff and host media dinners and events, when required. Own internal communication cross-departmentally with operational teams.
• Maintain hotel press kit and online press room with relevant press releases and photos, ensure online press rooms are kept up to date, and maintain media database.
• Coordinate media packages for internal and external stakeholders for all events, partnerships and launches.
• Maintain media database with current contacts, while building new targeted media lists.
• Prepare monthly marketing and public relations reporting, alongside weekly media briefs, resumes and reports as requested.
• Contribute to yearly F&B events calendar, ensuring cross-functional teams are working cohesively.
• Respond to Food and Beverage online reviews.
• Provide regular departmental status updates and circulate communications meeting notes in a timely manner.
• Preparing awards applications and supporting other requests for information.
• Manage Marketing/PR file organization (photo naming, SharePoint docs, etc.)
• Provide administrative support to Director of Sales & Marketing, Director of Marketing and Director of Public Relations.
• Evening and weekend attendance expected as required.
• Complies with Fairmont Hotels & Resorts policies, procedures and code of ethics.
• Performs any and all other tasks which are assigned by management.
• Adhering to all Fairmont Hotels & Resorts sales standard and uphold the highest standard of internal and external customer service at all times.
• Miscellaneous assignments as required.

Design

• Create customizing menus
• Banquet Kit updates
• Updates to venue websites
• Creating flat sheets & brochures for sales purposes
• Maintain and update F&B Menus
• Adhere to and maintain brand standards for all guest facing documents
• Graphic design support (in house and external collateral)
• Preparing PowerPoint and other presentations as required

• 2+ years of experience in creative/art direction, preferably in luxury hospitality or lifestyle brands
• Strong portfolio showcasing branding and design
• Proficiency in design software (Adobe Creative Suite, Photoshop, InDesign and Figma)
• Excellent communication and organizational skills
• Ability to manage multiple projects in a fast-paced luxury environment
• Attention to detail and commitment to excellence