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  1. Full-Time
  2. Permanent
  3. MONDRIAN
  4. Information Technology

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Accor Management LLC, Doha, Qatar

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REF35076F

IT Specialist

Region

MEA SPAC


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Company Description

From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.


Job Description

What do we expect from you?

Under the general guidance of the Information Technology Manager or any other authorized by the management, provide support for corporate Information Technology, ensuring functional integration of network and LAN hardware components. General duties  To assist IT Manager, Department Heads and users for the effective operation of Fidelio, Micros, networking, telephones, PC’s and other systems as well as conducting relevant periodic training and refresher training courses for the users.

How your day looks like?

 

  • Answer e-mails/fax concerning I.T. matters in the absence of IT Manager.
  • Attend to tasks assigned by the IT Manager.
  • Assist the IT Manager in preparing and conducting user training on Fidelio, Micros modules, internet & other office automation software.
  • Monitor usage of available resources – software and hardware.
  • Troubleshoot problems in Fidelio, Micros, Sopho, and other Hotel systems.
  • Revise forms to be used in Fidelio and other internal control systems as per design approved by IT Manager.
  • Supports users in their daily operations.
  • Modify simple reports in Fidelio.
  • Modify user rights as per IT Manager's instructions.
  • Awareness on latest technologies available in the market.
  • Research, develop, and program system applicable to end users
  • Maintain and monitor backup tapes.
  • Analyze software and hardware problems to detect/correct deficiencies, malfunctions and irregularities.
  • Ensure compliance with established procedures, systems security, contingency plans, internal controls and standards.
  • Schedule routine preventive maintenance, daily clerical functions regarding integrity of computer systems.
  • Coordinate with department heads and end users to ensure smooth operation.
  • Log and close all support calls.
  • Should be available 24 hours on call.
  • Maintain department objectives and keep consistent with objective from Business Units and Corporate Units.
  • Run training classes for individual workstations and new applications. As well as attend training classes
  • Perform other duties as required.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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