IT Supervisor

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HARDWARE

1. Takes care of correct handling of hardware, peripheral equipment, proper working conditions (Temperature, Power earthing, etc.) and the training of staff to use and maintain the equipment they need for their daily work.
2. Maintains good relationship to local hardware dealers and maintenance contractors.
3. Responsible for Hardware Maintenance.
4. Knows about content and rules to be respected described within our hardware maintenance contracts and does not interfere in stipulated rules of conduct.

SOFTWARE

1. Ensures that all software handbooks and manuals are available to users and that newer versions always replace older versions as instructed or according the guidelines agreed with Corporate Information Technology.
2. Uses and installs software in accordance with the software licensing laws and installs only correctly licensed software. Software licenses are to be filed in a safe place in case of inspection.
3. Ó Copyright: Any kind of developed software or related programs or applications produced in the hotel and/or with hotel’s equipment or within regular duty remains at all times integral property of the hotel operation.
4. He/she is aware about the company standard and therefore adheres to it for implementation.

SECURITY / DATASAFE

1. Acts as Data Security Coordinator for the systems and is therefore responsible for operational OS, program and data security. Ensures the integrity and back-up of data within the user files.
2. Supervises and/or performs the back-up procedures of the software and ensures that total backups are performed at regular intervals and are kept in a secure place to ensure that the operation will not suffer in case of a disk crash or other hazards.
3. Two times a year and as instructed by the Corporate Information Technology he/she executes a practical Restore to check if operated backup procedures are working 100 per cent.
4. Monitors and adjusts file sizes and file activities and analyses problems before they influence the operation.
5. Scans all storage material regularly for viruses, installs virus detection software, and at all times is aware of virus infection by restricting access to floppy disk drives and hard disks by user directly.

SECURITY / DATASAFE (cont'd)

1. Acts in accordance with the Data Processing and Data Protection laws of the country and keeps related confidentiality at all times.
2. Responsible for the safe storage of all user authorisations (user id and passwords) for all applications within the Hotel as well as for the management of new user authorisations or changes to existing authorisations.

MAMANGEMENT

1. Responsible for IT Expenditure planning, budgeting and approval process for the Hotel.

1. Is responsible for Compliance with the IT Policies and Guidelines.
2. Writing of a monthly report to the GM and to the Director of IT Area XYZ.
3. Keeps all systems, networks, hardware and software properly documented at all time.

GENERAL / MISCELLANEOUS

1. Informs IT management regularly about new trends and experiences in other sister or competitor hotels re. IT matters.
2. Is always reachable within and outside the Hotel by any kind of communication device for problems occurring during and outside of his/her duty time in the hotel operation.
3. Will train all staff to use the software to the advantage of their performance and to the hotel’s benefit in increasing efficiency. This training has to be co-ordinated monthly with the Personnel & Training Manager and the Director of IT Area XYZ.

1. Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.

1. Is ensuring within the property that the Data quality can be maintained by the operations people. (Properly running systems, proper training to the users for usage of systems, eventually process reviews with the responsible department heads, recurring review of data quality, etc.)

Bachelor Degree

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.