Company Description
Rixos Hotels, with 25 years of experience in the tourism sector, continues to grow worldwide as a Turkish brand with new investments, driven by a management model based on dynamic, flexible, and proactive strategies. Currently, we operate 43 different hotels, theme parks, and special projects across 3 continents and 8 countries.
In Turkey, we provide services to our guests in various concepts with a talented workforce of approximately 8,000 people in the Antalya, Muğla, and Istanbul regions.
We are seeking a valuable team member for the position of "Information Technology Specialist" to be considered at Rixos Tersane İstanbul.
Job Description
• Manages and administers user accounts, email accounts, and system access permissions in line with company policies and security standards,
• Provides advanced first and second-level technical support for hardware, software, printer, network, and system-related issues,
• Installs, configures, monitors, and maintains computers, printers, IP phones, servers, and other IT infrastructure equipment,
• Proactively monitors IT systems, identifies potential risks, and escalates critical issues to the IT Supervisor/Manager when necessary,
• Supports, maintains, and troubleshoots hotel applications, PMS systems, POS systems, office software, and operational platforms,
• Acts as a key point of contact for employees regarding day-to-day IT issues and ensures timely resolution of technical problems,
• Maintains accurate IT inventory, asset management records, and system documentation,
• Coordinates IT maintenance activities and follows up with external vendors and service providers when required,
• Supports and monitors network infrastructure, internet connectivity, Wi-Fi performance, and communication systems across the hotel,
• Ensures compliance with IT security policies, cybersecurity standards, data protection procedures, and hotel operational requirements,
• Assists in managing backup systems, disaster recovery processes, and data security controls to ensure business continuity,
• Provides technical support during meetings, conferences, events, and operational activities requiring IT assistance,
• Contributes to continuous improvement initiatives within the IT department and supports operational changes in line with hotel needs,
• Demonstrates flexibility in taking on expanded responsibilities, supporting alternative departments/areas when required, and performing additional duties within the scope of professional capability.
Qualifications
• Degree or vocational education in Information Technologies, Computer Programming, or a related field,
• Minimum 2 years of experience in a similar IT Specialist role,
• Good knowledge of computer hardware, software, networking, and hotel systems,
• Strong problem-solving and communication skills,
• Team-oriented, service-minded, and proactive,
• Good command of English is an asset.
