Information Technology Assistant Manager On-Call

Recognized as the #1 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.

The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

What you will be doing:

• Perform desk and computer relocations, including setting up Windows systems, POS terminals, and printers.
• Diagnose and troubleshoot basic IT connectivity issues, escalating unresolved problems to internal teams.
• Install, update, and configure software and computer systems based on user requests.
• Handle the physical setup and maintenance of computers, monitors, and network devices such as switches, access points, and routers.
• Oversee hardware inventory and ensure organized storage.
• Provide daily walk-in IT support and manage related administrative tasks.
• Identify opportunities to improve the IT environment and propose solutions.
• Adapt to production demands, including tasks requiring physical effort, such as lifting equipment up to 23kg.
• Collaborate with the regional IT team to ensure smooth operations.
• Communicate effectively to resolve issues, share knowledge, and prioritize tasks.
• Support and maintain IT infrastructure, including monitoring incidents and user requests to meet service level agreements.
• Develop and update installation procedures to enhance efficiency and accuracy.
• Hourly pay rate starting at $28.00 

Your experience and skills include:

• Experience in IT and administration.
• Proficiency with ticket management systems and asset management tools.
• IT certifications or general knowledge in areas such as Windows Server (2016/2019), Windows desktop environments (Windows 11).
• Familiarity with desktop applications, including MS Office, SharePoint, Outlook, Webex, VPNs, intranet, and virtual computing tools.
• Strong understanding of IT network and telecommunications operations, particularly in Cisco infrastructure and Aruba network.
• Excellent customer service and interpersonal skills.

Physical Aspects of Position (include but are not limited to):

• Occasional standing and walking
• Occasional bending and kneeling
• Occasional carrying and lifting up to 23 Kgs
• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS