- Full-Time
- Permanent
- FAIRMONT
- Information Technology
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FAIRMONT RESIDENCES FAIRMONT RESIDENCES LA MARINA, RABAT-SAL, Rabat, Morocco
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REF70532I
Technicien IT
Region
Luxury & Lifestyle
Pourquoi travailler chez Accor ?
Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.
Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.
En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.
Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS
Rattaché au Chargé IT, le Technicien IT est chargé de garantir le bon fonctionnement des systèmes informatiques, des réseaux, du matériel et des logiciels au sein de l’établissement. Il assure un support technique de proximité aux utilisateurs, veille à la maintenance préventive et corrective des équipements et contribue à la sécurité du système d’information.
Responsabilités :
Support aux utilisateurs :
Répondre aux demandes de support technique (matériel, logiciel, réseau, téléphonie, imprimantes, etc.)
Diagnostiquer et résoudre les incidents informatiques de niveau 1 et 2
Installer, configurer et mettre à jour les postes de travail et les périphériques
Former les utilisateurs aux bonnes pratiques et à l’utilisation des outils informatiques
Infrastructure et réseau :
Surveiller la performance et la disponibilité du réseau local (Wi-Fi) et des serveurs
Assurer la maintenance du matériel réseau (switches, routeurs, points d’accès)
Effectuer les sauvegardes et les restaurations de données si nécessaire
Collaborer à la gestion des accès utilisateurs (comptes, mots de passe, droits)
Systèmes & sécurité :
Participer à la mise en œuvre des politiques de sécurité informatique
Appliquer les correctifs de sécurité et mises à jour sur les systèmes
Surveiller les incidents de sécurité (antivirus, phishing, vulnérabilités)
Gérer l'inventaire du parc informatique (hardware/software)
Projets & évolutions :
Participer à l’installation de nouveaux logiciels ou systèmes
Collaborer avec le siège ou les prestataires externes lors des déploiements techniques
Proposer des améliorations pour l’optimisation des outils informatiques internes
Formation : Bac+2 à Bac+3 en informatique, systèmes & réseaux ou équivalent
Expérience : Minimum 1 an dans un poste similaire, idéalement dans l’hôtellerie ou le secteur des services
Compétences techniques :
Connaissances en systèmes Windows, Office 365, Active Directory
Maîtrise des réseaux TCP/IP, VLAN, Wi-Fi
Notions de cybersécurité, backup, outils de ticketing
Compétences comportementales :
Rigueur, sens du service, réactivité, autonomie
Bon relationnel et capacité à vulgariser les aspects techniques
Capacité à travailler en équipe et sous pression
Langues :
Français courant
Anglais professionnel (lecture de documentation technique, support aux clients étrangers)
Notre Engagement Diversité & Inclusion :
Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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