Income Auditor

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Income Auditor. The Income Auditor reports to the Assistant Director, Finance & Business Support and is responsible for ensuring the accuracy, completeness, and integrity of all hotel revenue transactions. This role is responsible for auditing daily revenue activity, verifying supporting documentation, reconciling revenues across all operating departments, and ensuring compliance with Accor, Fairmont, and hotel financial policies and procedures. The Income Auditor works closely with Front Office, Food & Beverage, Spa, Retail, Golf, Events, and Finance teams to identify discrepancies, strengthen internal controls, and ensure accurate financial reporting. The Income Auditor plays a critical role in safeguarding hotel assets and maintaining the integrity of financial information.

Key Responsibilities

Revenue Audit & Verification

• Review and audit daily revenue transactions from all hotel operating departments, including Rooms, Food & Beverage, Retail, Spa, Golf, Recreation, and Other Operating Departments.
• Verify that all revenue has been properly recorded, posted, and supported by appropriate documentation.
• Audit room revenue, occupancy statistics, complimentary rooms, house use rooms, no-shows, and rate variances.
• Reconcile daily revenue reports from the Property Management System (PMS) with supporting source documentation.
• Ensure all guest charges, payments, adjustments, and rebates are accurate and properly authorized.
• Identify, investigate, and report revenue discrepancies, exceptions, or unusual transactions.

Cashiering & Payment Reconciliation

• Reconcile daily cash receipts, credit card transactions, electronic payments, and other methods of settlement.
• Verify the accuracy of cashier closures and cash handling procedures.
• Review and reconcile credit card settlements and investigate outstanding or rejected transactions.
• Ensure all deposits are balanced and accounted for in accordance with hotel policies.
• Coordinate with the General Cashier and operational departments to resolve discrepancies.
• Monitor compliance with cash handling and payment processing procedures.

Financial Controls & Compliance

• Ensure compliance with Accor, Fairmont, and hotel accounting policies and procedures.
• Monitor adherence to established internal controls related to revenue recording and cash management.
• Review discounts, rebates, refunds, voids, and paid-outs to ensure proper authorization.
• Conduct routine audits of departmental revenue processes and controls.
• Identify control weaknesses and recommend corrective actions and process improvements.
• Assist in safeguarding hotel assets through effective audit and compliance practices.

Reporting & Financial Analysis

• Prepare and distribute daily revenue reports to hotel management.
• Generate revenue summaries, exception reports, and operational statistics.
• Analyze revenue trends and identify unusual variances requiring investigation.
• Assist with the preparation of month-end revenue reconciliations and reporting schedules.
• Support forecasting and budgeting activities by providing accurate revenue information.
• Provide financial analysis and recommendations to support operational decision-making.

Month-End & Audit Support

• Assist with month-end closing activities related to revenue and balance sheet reconciliations.
• Prepare journal entries and supporting documentation as required.
• Reconcile revenue-related balance sheet accounts on a monthly basis.
• Support internal and external audits by providing revenue reports and supporting records.
• Ensure all audit documentation is complete, accurate, and readily accessible.
• Participate in periodic financial reviews and compliance assessments.

Systems Administration & Process Improvement

• Assist in maintaining the integrity of financial and operational reporting systems.
• Support testing and implementation of system enhancements, upgrades, and new processes.
• Help develop and improve audit procedures to enhance efficiency and accuracy.
• Ensure proper system interfaces between PMS, POS, and accounting applications.
• Report system issues that may impact revenue recognition or financial reporting.
• Recommend opportunities to improve controls, reporting accuracy, and operational efficiency.

Cross-Department Collaboration

• Work closely with Front Office, Food & Beverage, Events, Retail, Spa, Golf, and other departments to resolve discrepancies and improve compliance.
• Provide guidance to operational teams regarding revenue procedures and documentation requirements.
• Support departmental leaders in understanding audit findings and corrective actions.
• Foster positive working relationships across the hotel to strengthen financial controls.
• Contribute to Finance team projects and operational improvement initiatives.
• Promote a culture of accountability, accuracy, and continuous improvement.

What will you bring to this role?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·

Experience

• 2-4 years of accounting, auditing, income audit, revenue accounting, or finance experience, preferably within the hospitality industry.
• Previous experience working with hotel revenue systems, night audit processes, or operational accounting functions preferred.
• Experience reconciling financial data and investigating discrepancies.
• Luxury resort, multi-outlet hospitality, or large hotel experience is considered an asset.

Education

• Associate's degree, diploma, or bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.
• Equivalent combination of education and relevant work experience will be considered.

Competencies, Knowledge & Skills

• Strong knowledge of accounting principles, revenue recognition, and internal control practices.
• Excellent analytical and problem-solving abilities with exceptional attention to detail.
• Proficient in Microsoft Office Suite, particularly Excel.
• Experience with hotel systems such as Opera, Opera Cloud, SUN Systems, Point-of-Sale systems, and related financial applications preferred.
• Strong understanding of hotel operations and revenue-generating departments.
• Ability to analyze large volumes of financial information accurately and efficiently.
• Excellent organizational and time-management skills.
• Strong verbal and written communication skills with the ability to communicate effectively across all levels of the organization.
• Ability to work independently and maintain strict confidentiality of sensitive financial information.

Personal Attributes, Culture & Values

• Highly organized and detail-oriented.
• Demonstrates integrity, professionalism, and accountability.
• Strong investigative mindset with the ability to identify and resolve discrepancies.
• Self-motivated with a commitment to accuracy and excellence.
• Positive attitude and collaborative approach to problem-solving.
• Adaptable and flexible in a dynamic hospitality environment.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized

Circumstances

• Flexibility to work additional hours during month-end, year-end, audit periods, and operational peak periods.
• Ability to meet strict reporting deadlines while maintaining a high degree of accuracy.
• Ability to sit for extended periods and perform computer-based work.
• Ability to maintain reliable attendance and support Finance Department objectives.
• High flexibility and availability to adapt to changing operational requirements.

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.