In-Room Dining Manager, The Savoy Hotel

The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

• Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025

• HR in Hospitality Awards 2025:

  • 🏆 Excellence in Employee Experience

  • 🏆 HR Team of the Year

  • 🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster

• Institute of Hospitality Awards 2025

  • 🏆 Talent Development Team of the Year

Job Title: In-Room Dining Manager            

Department: In-Room Dining, F&B                                             

Inspired and supported by: Director of Food & Beverage

Your purpose will be: As the In-Room Dining Manager, you will lead the In-Room Dining operation to deliver extraordinary dining experiences that reflect The Savoy's world-renowned luxury hospitality standards. You will inspire and develop your team to consistently exceed guest expectations while ensuring operational excellence, commercial success, and seamless collaboration across departments.

You will take full ownership of the department, driving service innovation, operational efficiency, financial performance, and colleague engagement to create unforgettable guest experiences.

You will be accountable for:

• Leading the In-Room Dining team to consistently deliver exceptional 5-star luxury service to every guest.
• Driving guest satisfaction through proactive service recovery and ensuring no guest leaves dissatisfied.
• Taking full ownership of the department's financial performance, achieving revenue, payroll and profitability targets.
• Creating an engaged, motivated and high-performing team through coaching, development and inspirational leadership.
• Ensuring all operational, hygiene, health & safety and luxury service standards are consistently achieved.
• Building strong working relationships across Culinary, Housekeeping, Front Office, Butler Service and other hotel departments to ensure seamless guest experiences.

Your key responsibilities & contribution will be:

• Managing the day-to-day operation of In-Room Dining, ensuring efficient service throughout all meal periods.
• Leading daily departmental briefings that inspire, motivate and prepare the team for exceptional service.
• Being present throughout service, providing visible leadership and supporting the team whenever required.
• Developing, coaching and mentoring colleagues to maximise individual performance and career progression.
• Recruiting, onboarding and retaining talented colleagues who embody The Savoy's service culture.
• Driving colleague engagement through regular performance reviews, recognition and continuous feedback.
• Monitoring guest satisfaction scores, online reviews and internal quality audits, implementing action plans to continuously improve performance.
• Personally handling complex guest requests and recovery situations with professionalism, empathy and efficiency.
• Working closely with the Executive Chef and Culinary teams to ensure menu quality, presentation and service standards remain exceptional.
• Collaborating with Front Office, Butler Service, Housekeeping and Guest Relations to anticipate guest needs and deliver personalised experiences.
• Managing departmental labour costs, payroll, scheduling and productivity in line with business demands.
• Monitoring departmental revenue, forecasting business levels and implementing strategies to maximise profitability.
• Managing purchasing, inventory and stock controls to minimise waste while maintaining service excellence.
• Ensuring all food safety, HACCP, health & safety and company compliance standards are fully adhered to.
• Driving continuous operational improvements through innovation, data analysis and guest feedback.
• Preparing departmental reports, analysing business performance and presenting improvement plans where required.
• Supporting the Assistant Director of Food & Beverage in achieving departmental and hotel strategic objectives.
• Acting as a role model for The Savoy values while promoting a culture of excellence, collaboration and accountability.

Essential:

• Previous experience as an In-Room Dining Manager, Restaurant Manager or Food & Beverage Manager within a luxury five-star hotel.
• Strong understanding of luxury hospitality standards and personalised guest service.
• Proven leadership experience with the ability to inspire, coach and develop high-performing teams.
• Strong commercial awareness with experience managing budgets, payroll and departmental profitability.
• Excellent communication, organisational and problem-solving skills.
• Ability to remain calm and make effective decisions within a fast-paced luxury environment.
• Strong attention to detail with a passion for delivering exceptional guest experiences.
• Flexibility to work rotating shifts, including weekends and public holidays.

Desirable:

• Previous experience managing luxury hotel In-Room Dining operations.
• Knowledge of POS systems and hotel property management systems.
• Experience using reporting and forecasting software.
• Food Safety Level 3 qualification.
• WSET or other hospitality-related professional qualifications.
• Knowledge of Forbes Five-Star or Leading Hotels of the World service standards.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary and additional service charge
• Life insurance and pension
• 31 days of holiday (including public holidays)
• Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included) - 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants - 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Free stay for two at The Savoy after successful probation
• Colleague restaurant, gym, interfaith prayer room and wellness room
• Laundry services
• Cashback for wellbeing/healthcare expenses; HSF & Perkbox
• Employee assistance program
• Virgin Active and The Gym Group membership discounts
• Cycle-to-work scheme
• Season ticket loan for commuting
• Annual optician reimbursements of £100
• Local discounts for F&B and retail