Housekeeping Team Leader

About the Mercure brand

Mercure Hotels offer so much more than a place to find comfort and sleep –they are a portal to discovery, a springboard to exploration. Since its founding in 1973, Mercure has made it its mission to enlighten guests to the treasures of the location they are in. The network prides itself on offering high-quality standards with a true take on locality. From the moment guests arrive –– in one of our 950+ Hotels across 60+ countries –they are instantly immersed in a locally inspired atmosphere. Everything from the decorative design to a passion for local food and beverage discoveries is rooted in the unique features of each destination. 

About Mercure Brisbane Spring Hill 

The Mercure Brisbane Spring Hill is located on the central city fringe, just minutes from the CBD, Brisbane River, Suncorp Stadium and public transport.  Overlooking the city skyline and Roma St Parklands, the Hotel features 179 spacious guest rooms with generous open-aired balconies, modern amenities, an outdoor swimming pool, fitness room, and an alfresco-style restaurant and bar. 

We are seeking an energetic and detail-driven Housekeeping Team Leader to support the daily operations of our housekeeping department and uphold the high standards Accor is known for.

As the Housekeeping Team Leader, you will play a key role in ensuring our rooms and public areas are presented at their absolute best. You’ll supervise and motivate the housekeeping team, coordinate daily tasks, train new team members, and lead by example on the floor. Your focus on service, cleanliness, and efficiency will directly contribute to guest satisfaction.

• Supervise the housekeeping team throughout daily operations.

• Allocate room and task assignments; ensure all work is completed to Accor brand standards.

• Conduct room inspections, ensuring cleanliness, presentation, and maintenance issues are addressed.

• Maintain a safe and compliant work environment, following Accor and workplace health & safety guidelines.

• Respond promptly to guest requests and ensure exceptional service.

• Lead by example on the floor, stepping into operational cleaning duties as required.

• Previous housekeeping experience in a hotel environment is essential; leadership experience highly regarded.

• Strong eye for detail and a passion for delivering high standards.

• Ability to motivate and guide a diverse team.

• Excellent communication and time-management skills.

• Ability to work in a fast-paced environment and handle multiple priorities.

• Flexibility to work a rotating roster including weekends and public holidays.

• Knowledge of Accor or similar brand standards is an advantage.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. With 5400+ Hotels across 110+ countries, the opportunities are endless! 

• Learn your Way - Access to our Accor Academy so you can learn while you earn! 
• Work Your Way - Flexibility to ensure a work life balance! 
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation worldwide 
• Accor's refer-a-friend bonus 
• Accor's Parental Leave Scheme 
• Access to our Employee Assistance Program 

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