Housekeeping Order Taker

Swissotel Al Ghurair & Swissotel Living Al Ghurair Hotel is a 620-room-and-suite upper upscale property. Catering for both business and leisure clientele. The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks, leisure destinations and city services. It is linked to the Al Ghurair Shopping Centre, only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10-minute drive from Dubai International Airport.

As a Housekeeping Order Taker, you are responsible for all communication between the housekeeping department and others.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing: 

• Handle the safekeeping, recording, collection of all keys and pagers held in the Housekeeping Office to ensure a safe and secure work environment
• Answer the telephone according to Swissotel Standards and record incoming requests and messages in order to communicate this information to concerned in a timely fashion
• Receive Lost and Found items and record and store them as per standard. Handle the claiming and clearing of any Lost and Found items
• Update and print Opera system for the room discrepancy report by morning at 10:30hrs, afternoon at 16:30hrs and evening at 20:00hrs. Ensure to submit a copy to Accounts and Reception.
• Prepare attendance sheet for payroll before 25th of the month and submit to P&C Department
• Control cleanliness and tidiness of the housekeeping office and file housekeeping records and reports as per housekeeping guidelines
• Communicate effectively and clearly any requests or maintenance to related departments to ensure smooth housekeeping operation
• Handle ‘DND’ rooms. Ensure to call the Guest by 15:00hrs and ask for service. Handle babysitting requests as per Swissotel standards
• Check office supplies, stock level of all housekeeping forms and First Aid box items and orders if necessary to ensure a smooth operation
• Assist the housekeeping office to relieve the Linen Dept. and does any other duties as instructed by the Executive Housekeeper.
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures

• 5 years of experience in the hotel industry is preferred
• Strong communication and telephone handling skills
• Organized, detail-oriented, and able to multitask
• Ability to remain calm and efficient in a fast-paced environment
• Reliable, responsible, and a strong team player

Visa requirements:

Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

Guided by our purpose “Pioneering the Art of Responsible Hospitality, Connecting Cultures, with Heartfelt Care.” we empower every team member to bring their passion and creativity to life.

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe. 

Joining the team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #HOSPITALITY IS A WORK OF HEART