Hotel Manager

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits, including: health insurance, worldwide travel discounts and wellness programs. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated.

Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Job Title: Hotel Manager

The Hotel Manager is a key Executive Committee member, responsible for leading the strategic direction and operational execution across all major divisions of Fairmont Southampton, including but not limited to Food & Beverage, Rooms & Recreation (Spa, Wellness, Beach Club, Golf), POMEC, and Security. This role partners closely with fellow executive leaders to ensure alignment with the Fairmont brand’s luxury standards and to deliver an exceptional guest experience throughout every stage of the guest journey.

Reporting directly to the Regional Vice President and General Manager, the Hotel Manager plays a pivotal role in driving collaboration across senior leadership, ensuring financial performance, and championing a culture of excellence, innovation, and accountability. In the absence of the General Manager, this position assumes full operational leadership of the property and serves as a trusted liaison with hotel ownership to safeguard long-term value and business continuity.

Direct Reports:

EAM Rooms & Recreation
Director of Food & Beverage
Director of Property Management
Director of Security

Key Interactions:

Internally

Executive Committee Peers
Department Heads
Operational Leaders and Colleagues

Externally

Guests and VIPs
Owner’s Representatives
Vendors and Contractors
Government & Regulatory Bodies
Consultants & Affiliated Educational Partners
Corporate Office

What you will be doing:

STRATEGIC LEADERSHIP

• Champions Fairmont Southampton’s vision and execute initiatives aligned with the strategic direction of the Regional Vice President and General Manager and ownership group and assume responsibilities in their absence.
• Leads executive-level discussions, offering insights on financial performance, operational challenges, and strategic opportunities.
• Balances strategic decison-making with guest satisfaction, employee engagement, and sustainable profitability.
• Represent the hotel in the local and international hospitality community, upholding the brand's luxury positioning.

ENSURES LUXURY GUEST JOURNEY FROM PRE-ARRIVAL TO POST-DEPARTURE                

• Oversee and elevate the entire luxury guest journey — from pre-arrival to post-departure — ensuring service excellence at every touchpoint.
• Lead operational teams in achieving guest experience KPIs (e.g., LQA, Forbes, Medallia), using guest feedback and data analytics to drive continuous improvement.
• Maintain a strong presence in guest areas, personally welcoming VIPs and key guests to reinforce brand standards and relationship-building.
• Proactively address and resolve guest concerns, implementing long-term solutions to enhance satisfaction and loyalty.
• Communicate effectively and promptly with the leadership team on urgent or high-impact guest-related matters.
• Serve as a visible ambassador of the Fairmont brand, modeling its values and service culture to both internal teams and external stakeholders.
• Stay abreast of industry trends and competitive activity, introducing innovative service enhancements to maintain a leading market position.

MAXIMISES REVENUE INFLOW AND COST

• Sets, plans and directs operational departments to achieve agreed goals of gross operating profit through attaining competitive RevPar Index and Average Check.
• Supports the hotel’s annual budgeting process by preparing all operational department budgets related to expenses, managing budget ensuring that expenses incurred are within budget and in line with the established guidelines.
• Ensures intelligent use of funds available by optimizing spending, yet ensuring availability of funds for needed improvements and new initiatives.
• Prepares and presents regular performance reports to ownership, head office and the General Manager.

SEEKS CONSTANT IMPROVEMENT OF QUALITY IN PRODUCT AND SERVICES 

• Collaborate with department heads to ensure F&B offerings, service sequences, and guest touchpoints remain competitive, innovative, and aligned with luxury trends.
• Ensure all Standard Operating Procedures (SOPs), Local SOPs (LSOPs), Forbes, and LQA standards are current and effectively implemented achieving set KPIs.
• Oversee all CAPEX planning and project execution, ensuring timely delivery and budget alignment.
• Oversees service delivery across all departmetns, continuously elevating standards to exceed guests and stakeholder expectations.
• Manage safety, security, and risk mitigation protocols to safeguard guests, colleagues, and physical assets in accordance with the hotel values and compliance standards.

INTER-DIVISIONAL/STAKEHOLDERS LIAISON

• Act as the General Manager’s delegate in their absence, ensuring continuity of leadership and decision-making.
• Maintain a professional and transparent relationship with the Owner’s Representative, delivering regular updates and aligning on strategic initiatives.
• Foster synergy and cross-collaboration among operational departments to deliver a unified luxury experience.
• Build and maintain strategic partnerships with local authorities, business groups, and tourism stakeholders to enhance hotel visibility and influence.

PEOPLE & CULTURE LEADERSHIP

• Lead, coach, and evaluate operational leaders, ensuring alignment with Fairmont’s leadership model and performance expectations.
• Partner with the Director of People & Culture to support succession planning, talent development, and recruitment for key operational roles.
• Set yearly department goals and follow-up as and when required.
• Promote a culture of engagement, inclusivity, recognition, and professional growth across all departments.
• Ensure consistent management coverage and active leadership presence during peak operating hours.
• Champion employee welfare, well-being, and performance recognition programs.
• Respond effectively to crisis situations, ensuring safety, business continuity, and stakeholder communication.

What we’re looking for:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·

Experience

• Minimum 5 years’ relevant experience with at least 2 years at Executive Committee level within a large-scale, high-volume luxury hotel brand
• Previous experience as Director of Operations (DOO) within a hospitality environment
• Past experience with capex planning and management
• Experience with Ideas RMS, Opera PMS, Passkey, Delphi or Opera Sales and Catering preferred

Education

• Diploma or Bachelor’s degree in Hospitality, Hotel Management, or related field

Competencies, Knowledge & Skills

• Strong financial acumen in budgeting, revenue optimization, labour cost management, forecasting, inventory management, and cost control
• Skilled in data analysis and strategic decision making in fast-paced competitive environments

• Proven ability to develop, lead and motivate high-performing teams in alignment with luxury brand standards

• Exceptional customer service orientation with a keen eye for detail, a results-driven mindset, and an approachable leadership style
• Adept at managing demanding and high-profile clientele, consistently enhancing guest satisfaction and loyalty
• In-depth knowledge of international luxury standards, market trends and service innovation
• Strong business acumen, with excellent judgement and problem-solving abilities under pressure
• Outstanding communication, presentation and interpersonal skills to engage effectively with diverse stakeholders
• High attention to detail and a commitment to luxury presentation standards, representing the Fairmont brand with integrity and professionalism
• Strong delegation and organizational skills, with the ability to prioritize effectively in a dynamic environment
• Self-motivated and proactive, demonstrating initiative and adaptability in evolving operational contexts
• Committed to maintaining the security and confidentiality of guest and hotel information

Personal Attributes

• Charismatic and emotionally intelligent leader, known for diplomacy, resilience, and the ability to build strong, trust-based relationships
• Committed to cultivating collaborative, high-performing teams through empowerment, recognition, and shared accountability
• A polished, positive, and professional brand ambassador, consistently representing Fairmont with integrity and poise
• Detail-oriented and passionate about luxury hospitality, innovation, and continuous improvement
• Adaptable and flexible, thriving in dynamic, high-pressure environments while upholding the highest standards of excellence and professionalism

Circumstances

• High flexibility and availability to adapt to dynamic operational needs

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.