Host

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits, including: health insurance, worldwide travel discounts and wellness programs. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

You are the beginning of an exceptional guest experience. As a Host, you will make our guests Feel Welcome from the moment they arrive! The Host reports to the Captain/Asst. Maitre'd/Maitre’d and is responsible for welcoming and seating guests, taking their drink and food orders, and providing excellent customer service. They must have a strong understanding of the restaurant's menu and wine list, and be able to answer guests' questions about the food and beverage offerings. Luxury hotel restaurant hosts must also be able to work independently and as part of a team, and be able to handle multiple tasks simultaneously. 

What is in it for you:
As part of the Accor Group with 5,500 hotels world-wide, you'll have opportunities for growth and development, including training, mentorship, and international mobility. Our strong corporate culture emphasizes respect, teamwork, and professionalism, while our comprehensive benefits package includes health insurance, retirement savings plans, global employee discounts throughout the hospitality industry, and wellness programs. Start your journey with us today and explore the possibilities! #BeLimitless 

What you will be doing:

• Consistently offer a professional & friendly welcome experience and engaging service per set standards 

• Seat guests at tables, answer guests' questions about the menu and wine list  

• Seat Guest accordingly to floor plan / being strategic & fair to each waiter, show guests their table and ensure guests are pleased with their table, present the open menu to the guest and take guests' drink orders 

• Ensure that the tables are set to the best service of the guest 

• Anticipate heavy business times and organize procedures to handle waiting lines. 

• Maintain complete knowledge of dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, menus, price range, dress code, daily house count, arrivals, departures and VIP’s 

• Oversee the restaurants reservation system and ensure efficient booking process in person, over the phone and digital applications 

• Communicate reservation or cancellation changes to management as they arise throughout the shift. 

• Understand the Server’s tasks in the outlet, shift end reports in the outlet and the POS system 

• Ensure all menu’s & check folders are cleaned and sufficient quantity, ensure that the hostess stand is cleaned and organized. 

• Deliver food and drinks to guests' tables when required 

• Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day. 

• Follow outlet policies, procedures and service standards 

• Other duties as assigned 

Your experience and skills include:

• 1+ year of experience in a restaurant setting 

• Strong understanding of restaurant operations and customer service principles 

• Previous reservation and point of sale system experience is an asset 

• Excellent communication and organizational skills 

• Strong interpersonal and problem-solving abilities 

• Ability to work well under pressure in a fast-paced environment 

• Ability to work cohesively and collaboratively as part of a team 

• Ability to focus attention on guest needs, remaining calm and courteous at all times 

Schedules:  Irregular hours including nights, weekends and public holidays apply to this position

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.