- Part-Time
- Permanent
- Rooms
- ACCOR
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Novotel Auckland Airport, Auckland, New Zealand
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REF79666Y
Guest Service Agent
Region
MEA SPAC
Welcome to Novotel Auckland Airport, where luxury meets convenience just steps away from the International terminal. Our 4.5-star hotel boasts THIRTEEN50 Kitchen & Bar, a stylish venue where traditional Kiwi flavors are reimagined with a modern twist, catering to both hotel guests and local diners. Situated outside the terminal, Novotel Auckland Airport Hotel provides a seamless travel experience, ensuring every layover and business trip is stress-free with unmatched comfort and amenities. Discover the perfect blend of tradition, freshness, and comfort at Novotel Auckland Airport.
- Welcome guests to the hotel
- Take initiative on ways to improve service
- Ensure public areas are well kept and tidy
- Assist with the transport of guests to & from the terminal (if able)
- Communicate requests to departments promptly.
- Customer service oriented
- Upsell reservations/packages & actively promote our loyalty program
You will be:
Flexible and reliable, with availability to work weekends and a variety of shifts
Detail-oriented, demonstrating a high level of accuracy and care in all tasks
An exceptional communicator, with proven skills both in person and over the phone
Guest-focused, able to anticipate needs and respond with genuine care and empathy
Experienced with Property Management Systems (PMS), confidently managing check-ins and guest records
Skilled in handling payments, including EDC processing and daily reconciliation
- Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
- Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
- Accor's refer-a-friend bonus
- Meals on shift
- Accor's Parental Leave Scheme
- Access to our Employee Assistance Program
- Paid birthday leave
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
ACCOR's PURPOSE STATEMENT
“ Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care"
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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