- Full-Time
- Permanent
- Rooms
- ACCOR
__jobinformationwidget.freetext.LocationText__
Sofitel Al Khobar The Corniche, Al Khobar, Saudi Arabia
__jobinformationwidget.freetext.ExternalReference__
REF103743R
Guest Relation Supervisor
Region
Luxury & Lifestyle
The Guest Relation Supervisor is responsible for ensuring exceptional guest experiences at Novotel Cairo Airport. This role involves leading the guest relations team, addressing guest inquiries and concerns, and maintaining high service standards throughout the hotel.
Key Responsibilities:
- Team Leadership: Supervise and train the guest relations team to provide outstanding service to all guests.
- Guest Interaction: Engage with guests upon arrival and throughout their stay to ensure satisfaction and address any issues.
- Feedback Management: Collect and analyze guest feedback to improve services and address concerns proactively.
- Coordination: Collaborate with other departments to ensure seamless service delivery and guest satisfaction.
- VIP Services: Manage special arrangements for VIP guests, including personalized services and amenities.
- Reporting: Maintain records of guest interactions and prepare reports for management.
- Bachelor’s degree in Hospitality Management or a related field.
- Previous experience in a guest relations or customer service role, preferably in hospitality.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficiency in multiple languages is a plus.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Mövenpick Hotel Wellington, Wellington, New Zealand
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Wellington
Job Category
Rooms
Description
We are seeking a dynamic, confident, and highly organised Guest Service Agent to join our Front Office team. This multi-faceted role is central to our guest experience, requiring a versatile individua
Reference
b78e012b-b1c6-41e8-8a84-d6f3eadce5e9
Expiry Date
01/01/0001
Salary
Location
Fairmont Riyadh, Riyadh, Saudi Arabia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Riyadh
Job Category
Rooms
Description
We are seeking an organized and efficient Laundry Assistant Manager to join our team in Riyadh, Saudi Arabia. In this role, you will support the Laundry Manager in overseeing daily operations, ensurin
Reference
2e55bbbc-009a-4ccb-b1b1-e12c711f49b2
Expiry Date
01/01/0001
Salary
Location
Rixos Premium Dubai JBR, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
KEY ROLES & RESPONSIBILITIESEnsure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departureEnsure all members consistently receive all benefi
Reference
955f47bd-a55b-4e60-afc2-702e1d49809f
Expiry Date
01/01/0001
Salary
Location
Fairmont Riyadh, Riyadh, Saudi Arabia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Riyadh
Job Category
Rooms
Description
We are seeking a dedicated and detail-oriented Room Attendant to join our hospitality team in Riyadh, Saudi Arabia. As a Room Attendant, you will play a crucial role in ensuring our guests have a comf
Reference
7b288e35-e041-4cb6-a6f6-d7461fddfe6c
Expiry Date
01/01/0001
Salary
Location
Novotel São Paulo Morumbi, São Paulo, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Realizar limpeza, arrumação e organização dos apartamentos e demais áreas, conforme os referenciais de qualidade e características da marca de atuação. Garantir bem-estar e segurança aos clientes e de
Reference
affcce8b-6101-4d61-a62a-6313c56817db
Expiry Date
01/01/0001
Salary
Location
Rixos Premium Dubai JBR, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
We are seeking an enthusiastic and detail-oriented Bellman to join our inspiring team. As a Bellman, you will be the first point of contact for our guests, creating memorable experiences through excep
Reference
ce5983ab-0616-4f29-add2-421052f7bda9
Expiry Date
01/01/0001
Salary
Location
ibis Seef Manama, Manama, Bahrain
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Manama
Job Category
Rooms
Description
Overseeing day-to-day operations of the Housekeeping department to ensure that the facility and guestrooms are clean and orderly. Ensure the staff is compliant with local and company policies, as it r
Reference
82c30e3c-49b0-437f-b660-067951d5f999
Expiry Date
01/01/0001
Salary
Location
OUR HABITAS RAS ABROUQ, Doha, Qatar
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
OUR HABITAS
Job type
Permanent
Locations
Doha
Job Category
Rooms
Description
Job SummaryWe are seeking a dynamic, guest-focused, and experienced Duty Manager to oversee daily resort operations at Our Habitas Ras Abrouq, ensuring seamless guest experiences and smooth coordinati
Reference
3b4593a2-5f93-4459-8dd4-21340a9ddca8
Expiry Date
01/01/0001
Salary
Location
OUR HABITAS RAS ABROUQ, Doha, Qatar
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
OUR HABITAS
Job type
Permanent
Locations
Doha
Job Category
Rooms
Description
Job SummaryWe are seeking a skilled, detail-oriented, and creative Tailor to join the Guest Experience and Operations team at Our Habitas Ras Abrouq, supporting the delivery of high-quality, personali
Reference
47c62435-c35d-4cff-b5a5-04b93aae9281
Expiry Date
01/01/0001
Salary
Location
Sofitel Al Hamra Beach Resort, Ras Al-Khaimah, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Ras Al-Khaimah
Job Category
Rooms
Description
We're looking for an experienced and dynamic Housekeeping Manager to join our team in Ras Al-Khaimah, United Arab Emirates. In this pivotal role, you will lead and inspire a dedicated housekeeping tea
Reference
f02a61cf-2d3a-4a2d-8ef4-ca15631eda1a
Expiry Date
01/01/0001