Company Description
SO/ Sotogrande is a tribute to fashion and design, gastronomy, wellness, and golf on the Andalusian coast. Surrounded by green hills and valleys overlooking the Mediterranean, SO/ Sotogrande Spa & Golf Resort is located in a unique setting. The resort has recaptured the welcoming spirit and essence of the old Cortijo de Santa María de la Higuera, transforming it into an idyllic place where families and friends celebrate life, enjoy serenity and a healthy, contemporary lifestyle together.
It is the preferred destination on the Costa del Sol for golf lovers, as it enjoys a privileged location surrounded by the 7 best golf courses in Europe. It has 152 rooms and 36 suites and exceptional facilities, including: 3 outdoor swimming pools, private gardens, a Kid's Club, a 3,500 m² spa and fitness center, and bright event rooms with views. Its gastronomic offering consists of 5 restaurants and bars, where you can enjoy the traditional flavors of Andalusia, presented with a fresh twist, and signature cocktails.
Job Description
We are seeking a professional and organized Front Office Manager to lead our front office operations in Sotogrande, Spain. In this role, you will oversee daily front office activities, manage a team of staff members, and ensure exceptional service delivery to all guests and clients. You will be responsible for maintaining operational efficiency, implementing company policies, and creating a welcoming environment that reflects our commitment to excellence.
- Supervise and manage front office staff, including scheduling, training, and performance evaluations
- Oversee daily front office operations, including check-ins, check-outs, and guest inquiries
- Maintain and customize front office systems and software to optimize efficiency and accuracy
- Develop and implement front office procedures and policies in compliance with organizational standards
- Manage guest relations and resolve complaints or concerns with professionalism and discretion
- Coordinate with other departments to ensure seamless service delivery and guest satisfaction
- Monitor and control front office inventory, supplies, and equipment
- Prepare reports on front office performance, occupancy rates, and revenue metrics
- Conduct staff onboarding and provide ongoing training to maintain service quality standards
- Manage front office budget and financial performance within established parameters
- Ensure compliance with security protocols and data protection regulations
- Handle administrative tasks including correspondence, documentation, and record-keeping
Qualifications
- Proven experience as a Front Office Manager or similar leadership role in hospitality or service-oriented environments
- Strong knowledge of front office operations, procedures, and best practices
- Proficiency with front office management software and computer systems
- Excellent communication and interpersonal skills in English and Spanish
- Demonstrated ability to lead, motivate, and develop team members
- Strong organizational and time management skills
- Problem-solving abilities and sound decision-making judgment
- Customer service excellence and guest-focused mindset
- Ability to work flexible hours, including evenings and weekends as needed
- Experience in luxury hospitality or premium service environments
- Experience with conflict resolution and guest complaint management
Additional Information
- Attractive incentive plan.
- Significant discounts on hotel services.
- Discounts at Accor group hotels and partner companies.
