Front Office Duty Manager

At Pullman & Mercure Melbourne Albert Park, We grow through curiosity!
Situated opposite Albert Park Lake, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the largest conference spaces in Melbourne with 31 conference spaces; offering business and leisure travellers a lavish space to meet and rejuvenate.

Together, We Champion Progress...
At Pullman, Progress is at the heart of what we do! By joining Accor & Pullman Melbourne Albert Park, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. 

Our Accor Purpose
Pioneering the Art of Responsible Hospitality, connecting Cultures, with Heartfelt Care.

A little bit about this great opportunity!

We are currently searching for an experienced, enthusiastic and people-centric Hotel Duty Manager to join the progressive hotel team at Pullman & Mercure Melbourne Albert Park.

Collaboratively working under the direction of the Assistant Front Office Manager and Rooms Division Manager, you will be responsible for duties that include: 

• Lead a shift of front office professionals, including our overnight team, ensuring our guest experience is at the forefront at all times.
• Assist in developing, implementing and maintaining procedures for the Front Office department and fostering a focus on guest engagement.
• Assist with the management of the team including training and development, ensuring the team’s success.
• Lead by example when attending to guest requests. Be proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.

Some of the qualities that you will bring.

• Personable, proactive with a desire to take initiative and responsibility for the team. 
• Previous experience in a similar fast paced role. 
• Excellent time management skills.
• Strong communication and customer service skills. 
• Desire to grow your skills and progress your managerial experience.
• Ability to work autonomously when leading the overnight team.
• Efficient problem-solver – resolves challenges swiftly without sacrificing quality.
• Previous experience with a PMS (Opera Cloud experience will be highly regarded).
• Strong desire to achieve high results, driven by success. 
• Current Responsible Service of Alcohol (RSA) certification and First Aid certification (or be willing to obtain).
• Reliability and fllexibility to work a rotating roster, including overnight, weekends and public holidays. 

Benefits and Perks

• On-site car park available.
• Access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• A friendly and supportive work environment.
• Reward and recognition programs.
• Mentoring and career development along-side experienced and dedicated professionals.
• Global discounts on hotel accommodation & Food and Beverage, including special rates with our partnership brands such as Europcar.

Apply today to start a conversation and see where your Accor career can take you!

We are unable to provide sponsorship for this role, so Australian working rights are required.