Front of House Staff - Part-time

At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.

Who we are…

A sanctuary of style, Hotel Chadstone Melbourne MGallery offers the perfect luxury escape nestled close to the city of Melbourne and on the doorstep of Chadstone - The Fashion Capital. Our unique design marries both exclusivity and comfort allowing guests to feel a sense of home during their stay, whilst transporting them into a world of glamour and style. Five star luxury and opulence creates the perfect setting for our team to create special moments that our guests will remember forever. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.

Are you passionate about delivering exceptional service and creating memorable dining experiences? We are looking for enthusiastic and professional Front of House staff  to join our Food and Beverage team at Pastore, Hotel Chadstone Melbourne MGallery’s signature modern Italian restaurant. If you enjoy engaging with guests, working in a fast paced environment and being part of a friendly and supportive team, this role is for you.

What you will be doing

• Provide warm, attentive and professional service that reflects our five star standard
• Greet and seat guests, take orders and serve food and beverages with care and efficiency
• Support the bar and kitchen teams at Pastore to ensure smooth and seamless service throughout the day
• Engage with guests in meaningful ways, remembering names, preferences and special requests
• Work as part of a dynamic team of Waitstaff to create memorable dining experiences
• Assist with setup and pack down of dining areas, ensuring excellent presentation and hygiene standards
• Share your knowledge of Pastore’s modern Italian menu, wine pairings and daily specials with confidence and enthusiasm
• Make thoughtful suggestions and upsell items that enhance the guest’s meal and overall experience
• Be empowered to go above and beyond, surprising and delighting guests with genuine gestures and personalised service

Hourly Pay rates:

• Mon to Fri: $25.85 (+ $2.81 evening loading after 7pm)
• Saturday: $32.31
• Sunday: $38.78
• Public Holidays: $58.16

Plus:

• Guaranteed minimum weekly hours
• Paid annual leave, including leave loading
• Penalty rates for evenings, weekends and public holidays
• Superannuation contributions
• Access to paid personal and compassionate leave
• Job security with consistent, ongoing shifts

What we can offer you...

• A fun and professional work environment where your passion for service will shine
• A genuine team culture – we support each other and celebrate success together
• A chance to build meaningful connections with guests and colleagues
• Skill development that goes far beyond hospitality – learn teamwork, time management, communication, resilience, and more
• Endless opportunities to grow your hospitality career with Accor – Australia’s largest hotel group
• Be part of a company that cares, with sustainability and community programs you can be proud of

What we are looking for

• A current RSA Certificate
• A positive attitude and genuine passion for hospitality
• Experience as a Waiter, Waitress or in general Waitstaff roles preferred
• Availability to work across a 7 day roster including evenings, weekends and public holidays
• Strong communication skills and confidence engaging with guests
• A team player who thrives in a fast paced and collaborative environment
• Great attention to detail and pride in high standards of presentation and service
• Reliability and consistency so that guests enjoy the same high quality experience every time

What’s in it for you...

• Great benefits – worldwide accommodation and food & beverage discounts from day one, Chadstone Shopping Centre discounts, free nights’ accommodation on your anniversary with Accor, discounted health insurance, and a free, confidential Employee Assistance Program
• A supportive, dynamic team environment in one of Melbourne’s most iconic luxury hotels
• Work close to home – based in Melbourne’s vibrant south-east, avoid the CBD commute
• Endless growth opportunities as part of Accor, Australia’s largest hospitality employer – with access to industry-leading training, career pathways across a global network, and the ability to truly shape your future

Apply now to become part of the story at Hotel Chadstone Melbourne MGallery. We can’t wait to welcome you!