Company Description
Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, Qantas Lounges, concierge services and co-working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world.
Job Description
As a Franchise Operations Executive at Accor, you will play a pivotal role in ensuring that our franchisee-operated hotels across the Pacific region uphold the highest standards of compliance and operational excellence.
This dynamic, high-impact position offers you the unique opportunity to influence and guide General Managers and Franchisees as well as their hotel leadership teams, masterfully balancing Accor corporate objectives with individual hotel goals – you will be responsible for enabling the franchisee performance with Accor and delivering Accor deliverables in their hotels.
In this role, you will drive regional success by seamlessly integrating new partners, training teams to optimise Accor systems and ensuring total compliance across brand standards, safety, ESG, and global commercial systems and platforms.
If you are a relationship-driven hospitality professional looking to make a significant, visible impact in a fast-paced and evolving environment, this is your next career step.
This is a 6-month fixed-term contract opportunity.
Getting to know the role and your responsibilities
- Provide strategic support and training for hotels on Accor systems (e.g., Anais and TARS) during the integration process and on going support.
- Act as the primary liaison for franchise hotels, resolving daily inquiries and administrative issues promptly.
- Assist in onboarding new staff, fostering open communication, and supporting the rollout of Heartist culture initiatives in hotels.
- Manage information flow between hotels and the Accor network.
- Monitor hotel compliance with contractual obligations and Accor agreements.
- Oversee regional performance against Loyalty, NPS, RPS and distribution targets.
- Work closely with the VP of Franchise to support franchise network growth and integration of new hotels.
- Evaluate the financial impact of activities, implementing measures to enhance Accor's web direct performance across franchise hotels.
Qualifications
What we need from you
- Minimum of 5 years' experience in hotel operations, distribution, sales, or marketing, with a focus on commercial distribution and operations.
- Proven track record in managing and influencing teams, fostering a collaborative and high-performance culture.
- Ability to understand and navigate complex stakeholder environments, building strong relationships across various levels.
- Demonstrated ability to guide, train, and influence teams towards achieving organisational goals.
- Confident and articulate in communication, with strong relationship-building and networking abilities.
- Strong personal integrity with an entrepreneurial spirit, drive, ambition, and a high level of energy.
- Ability to engage effectively with individuals at all organisational levels.
- Demonstrated flexibility and responsiveness to change in dynamic environments.
Additional Information
Benefits
- Enjoy discounted Heartist® rates across our global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers.
- Grow and travel with your career globally across more than 110 countries, 45 hotel brands from luxury and lifestyle to premium and economy.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
This role is based in Sydney, Australia. Only applicants who currently hold full working rights in Australia will be considered.
Candidate screening and interviews may be conducted prior to the closing date of the advertisement. Accor reserves the right to close applications for the position prior to the advertised date. We encourage you to submit your application as soon as possible.
