Company Description
Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.
Luxury Purpose: To work with the Assistant Housekeeping Manager and Housekeeping Supervisor to ensure the efficient and cost effective running of the Department, achieving the standards of cleanliness and guest care outlined by Hotel policies and procedures.
Job Description
- Assist the Housekeeping Assistant Manager or Supervisor in the daily checking of rooms and public/staff areas to specified performance standards. Complete the checklist for each room checked.
- Carry out cleaning duties as required and to specified performance standards.
- Induct new staff into the team, department and Hotel in the first week of their employment. Ensure yourself and staff under your control carry out their duties in accordance with the Hotel and Department Policies & Procedures.
- Be pro-active in assessing on the job training/re-training requirements and deliver to employees to meet specified performance standards.
- Inform your Manager or Supervisor of any suggestions that you or the team may have. Suggest any improvements that could be made to improve existing procedures. Action if possible.
- Take responsibility to ensure all required tasks are completed accurately and within given time frames. Ensure a concise hand over.
- Ensure required levels of stock are available.
- Ensure all department equipment and work areas are maintained to a high standard.
- Use safe manual handling techniques, chemical handling & storage, practice safe work habits following Accor Health, Safety and Environment policies, wear protective clothing provided where necessary and take a consultative role in assisting and maintaining a clean, tidy work area and a healthy and safe working environment.
- Ensure the correct handling of guest laundry and lost property by yourself and your team.
- Liaise with Front Office and Maintenance regarding “ready” rooms ensuring guest requirements are met.
- Ensure the safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual.
- Ensure all department equipment is maintained to a high standard.
- Order the linen as per procedure ensuring correct quantities are available.
- Order stock as per procedure and as required, ensuring enough but not excessive stock is held.
- Ensure security of guest rooms and keys.
- Respond to requests professionally & with a sense of urgency.
- Training of new staff members and re-training of existing staff as required.
- Assist with regular stocktaking.
- Carry out Public Areas Attendant or Houseperson duties as required
Qualifications
- 3 years experience in Housekeeping
- Experienced in the luxury market, previous 5 Star experience preferred.
- Sound knowledge of Opera, preferred.
- Well groomed & articulate in communication.
Excellent time management, organisational skills and ability to work autonomously.
Additional Information
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Guaranteed 30 hours per week, day, evening and weekend shifts.
