Events Coordinator

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

To provide exceptional administrative, organisational, and guest‑focused support to the Sales team at Fairmont Cheshire The Mere. The Events Coordinator plays a key role in supporting client relationships, and ensuring the seamless delivery of proposals, contracts, and event details. Through precision, communication excellence, and a luxury‑aligned service style, this role enhances the effectiveness of the Sales department and contributes to the hotel’s commercial success.

• Coordinate and support the planning and execution of events, ensuring all details are delivered to a high standard
• Act as a primary point of contact for event enquiries, responding promptly and professionally in line with Fairmont standards
• Prepare detailed event proposals, function sheets, and documentation with accuracy and attention to detail
• Maintain event management systems and CRM, ensuring all client information, bookings, and event details are up to date
• Organise and conduct site visits and client meetings, delivering a polished and engaging experience
• Liaise closely with operational departments including Events, Front Office, F&B, and Reservations to ensure seamless event delivery
• Coordinate logistics for events, including room setups, catering requirements, AV needs, and scheduling
• Assist in the execution of on-site events, ensuring smooth operations and resolving any issues proactively
• Support the coordination of group bookings, ensuring accurate rooming lists, billing details, and event notes
• Monitor event timelines and ensure all deadlines and client requirements are met
• Prepare post-event reports, feedback summaries, and assist with continuous improvement initiatives
• Maintain and update event collateral, ensuring materials reflect current brand standards and offerings
• Build and maintain strong client relationships, supporting repeat business and high levels of satisfaction
• Ensure all correspondence and documentation reflect Fairmont’s luxury communication style
• Maintain confidentiality of client information and commercial data
• Represent the Events team with professionalism, courtesy, and a polished personal presentation
• Demonstrate flexibility and adaptability, supporting additional operational tasks as required
• Uphold Fairmont grooming, conduct, and service standards at all times

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

• 1–2 years’ experience in events coordination, reservations, or hospitality administration
• Strong organisational skills with exceptional attention to detail and the ability to manage multiple priorities in a fast-paced environment
• Experience using CRM systems, booking platforms, or hotel PMS (training provided)
• Excellent written and verbal communication skills with a polished, professional tone
• Strong IT proficiency, including Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Proactive and confident approach when engaging with clients and supporting revenue opportunities
• Strong interpersonal skills with the ability to collaborate effectively across departments
• Professional presentation and a genuine passion for luxury hospitality and guest service

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people