Engineering Director F/M/X

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. 

Accor Tech & Digital, jobs in the tech field where intelligence is above all human! 

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you: 

Within the Commercial, Digital & Tech department, the Tribe Loyalty & Partnerships mission is to develop the best digital experiences for guests through ALL.com and within partners using our API platforms.

The Tribe manages a large scale of domains & technologies to provide efficient solutions for customer identity management, customer knowledge, selfcare, loyalty enrollment & lifecycle and partnerships development.

Our motto is to “make every guest an active loyalty member”, thus the main pillars of our strategy rely on:

• Deliver best in class digital assets to fulfil perfectly our loyalty promise
• Provide best products to all guests to convert them into active loyalty members
• Drive ancillary revenues for the group by connecting new partners to our ecosystem

The Engineering Director role is the primary engineering responsible for ensuring that we deliver value to the business.

• You work collaboratively with your Product Director peer to define the tribe’s vision and strategy and align the right talents to deliver the best digital experiences.
• You are a leader who is passionate about delivering differentiated value and business-oriented technology.
• You will provide leadership to 8 dedicated Feature Teams (~70 FTE) composed of Tech managers, Solution Architects, Tech Leads, Developers, QA and Subject Matter Experts (SRE, Support).
• Your technical expertise will enable you to assess and challenge technical solutions, ranging from databases management to front-end implementation, through various layers of APIs developed and maintained by your teams.
• Success will require in-depth understanding of the strategy and ability to manage relationships with Product leaders and Stakeholders from various departments within the business or IT.
• You bring to this role strong technical acumen, outstanding leadership and collaboration skills, and a data driven, fact-based approach to decision making.
• You are skilled at setting strategic direction informed by knowledge of Accor’s digital ecosystem, interactions with other Engineering Leaders.

This role will report to the VP Engineering of Ecommerce, Loyalty & Partnerships and will provide input to the long-term strategy and vision of Software Development.

Your mission: 

• Collaboratively with the Product Director you will define the quarterly roadmap, drive successful delivery of Tribe OKRs and manage the Tribe capacity and budget.

• Accountable for high level of performance and quality of the product delivery.

• Define and fosters engineering standards (security, architecture, quality, performance…) and improves engineering excellence in alignment with peers

• Contribute to shape the Tribe backlog by enriching it with technical items and sharing high level priorities

• Encouraging and empowering the Feature Teams to deliver against the tribe’s purpose and critical metrics

• Understanding issues and key areas of risk within the domain and driving risk analysis to inform strategic outcomes of deliverables

• Acting as servant leader to quickly solve FT problem and remove obstacles and link connections with other FTs where appropriate

• Engaging regularly with FT leaders on FT output and providing the right level of feedback to enable FT alignment and autonomy

Tech Stack & Environment:

• Java, Spring, SpringBoot
• JavaScript / VueJS 2+ (Nuxt3, Typescript, Ecmascript 6++, Ajax, jQuery, JSON, Handlebars)
• HTML 5 / CSS / SASS
• API Rest, ORM (Relational & No-SQL)
• CI/CD
• Design patterns
• Proficiency with cloud solutions, particularly AWS services such as ECS/Fargate, Lambda, and Aurora MySQL
• Familiar with Agile methodologies (Scrum, Kanban, etc.).
• Experience with the Atlassian suite: Jira, Xray, Confluence...
• Knowledge of test-driven development approaches.

And you? 

• Proven experience in leading engineering teams, with a strong ability to mentor, support, and develop technical talent.

• Deep understanding of the software development lifecycle, coupled with expertise in Agile methodologies to enhance collaboration and product delivery.

• Solid knowledge of cloud-based architectures and platforms, with AWS being a plus.

• Extensive familiarity with the digital website’s ecosystem and best practices, including SEO, A/B testing, web accessibility, analytics, and web performance optimization.

• Demonstrated experience in collaborating with third parties to maintain healthy partnerships and deliver operational excellence.

• Proactive and passionate about resolving pain points through exceptional design. Comfortable working with tight deadlines and quick turnaround times.

• Committed to continuous improvement and eager to learn new skills and capabilities.

• Fluent in French and proficient in professional English, both written and oral.

Accor dares to impact: 

- the world  

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

- your career:  

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 
• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 

- Specifically, at Accor Tech & Digital:

• Remote work in France and flexible work options: work from home, our offices or even our hotels and coworking spaces.
• Every Wednesday afternoon, dedicate your time to deep work and personal development.
• Work in a multicultural and English-speaking environment.
• Continuous improvement & training: Hackathons, exceptional technology partnerships, dedicated talent management, and a dedicated training platform, Digitech Academy & certifications.

and also,

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide. 
• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 
• Sustainable Mobility Package up to €600 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass). 
• €10 meal vouchers. 
• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 
• Attractive working conditions with collaborative workspaces, restaurants, and recreational and sports areas.

Your talent and motivation are our only selection criteria.

We value the richness of the diverse nationalities, personalities, and professional backgrounds.

We know how to adapt to the specific needs of our employees, including those with disabilities.
We encourage all applications, regardless of gender, so go ahead and apply!

Recruitment is all about people!  

Is this mission appealing to you? Apply, and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 
2. An interview with the team manager responsible for the role you are interested in.  
3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. 
4. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group. 
5. A personalized feedback. 

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