EN - Reservation Agent

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Handles all incoming reservations enquiries in a timely manner, taking particular care to up-sell and maximise revenue opportunities
• Ensure familiarity with the reservations system, all tiers of the rate structure, occupancy and Property features to maximise occupancy at every opportunity.
• Maintain strong product knowledge – know all products and specials available at the Property and Properties in the surrounding Area

• Experience in a similar reservations environment, alternatively, customer service experience required, preferably in a Hotel environment.
• Strong knowledge of computer systems including Microsoft Office.
• Competent knowledge of OPERA Cloud
• Fluent orally & verbally in English, with other languages well regarded.
• Experience delivering excellent customer service
• Experience providing prompt and efficient service including upselling advantageous

Competencies

• Exemplary written and verbal communication skills
• Service oriented with an eye for detail.
• Ability to work independently and demonstrated initiative in a dynamic environment.
• Self-motivated and energetic, with positive and professional attitude
• Strong focus and passion for hotel operations
• Confident and articulate communication, negotiation, relationship and networking skills
• Time management skills with the ability to multitask
• Strong personal integrity