Company Description
Mövenpick Brussels Airport
Mövenpick Brussels Airport is a flagship hotel of Mövenpick Hotels & Resorts, ideally located near Brussels Airport and the historic city center. With 151 modern rooms, a rooftop restaurant, and wellness facilities, the hotel offers a high-quality experience for both business and leisure travelers.
As a recently opened property, we operate with a dynamic and hands-on team where collaboration, autonomy, and professionalism are key. We aim to deliver a seamless and personalized guest experience from arrival to departure.
Job Description
As a Receptionist (Day & Night) at Mövenpick Brussels Airport, you will be at the heart of the guest experience across both the hotel and Parking 21, in a dynamic airport environment.
This role combines front office responsibilities with operational autonomy, requiring flexibility, reliability, and a proactive mindset across different shifts, including nights and weekends.
You will play a key role in ensuring smooth daily operations, supporting both hotel guests and parking clients, and delivering a consistent, high-quality service.
Key Responsibilities
- Welcome guests with a professional and friendly approach
- Perform check-in and check-out procedures efficiently and accurately
- Handle reservations, modifications, and no-shows in line with company standards
- Provide clear and relevant information about hotel services, transport, and local area
- Respond to guest requests, feedback, and issues in a proactive and solution-oriented manner
- Manage calls, emails, and administrative follow-up
- Process payments and ensure accurate cash handling
- Coordinate with housekeeping, maintenance, and other departments
- Ensure the front desk and lobby areas are well maintained at all times
- During night shifts: ensure safety procedures, reporting, and basic operational continuity
This position involves working independently during certain shifts and requires strong organizational skills.
Qualifications
- Previous experience in a customer-facing role (hospitality strongly preferred)
- Fluency in English and French or Dutch (both is a strong advantage)
- Strong communication and interpersonal skills
- Organized, detail-oriented, and able to multitask
- Comfortable working under pressure and handling guest issues independently
- Reliable and punctual with a professional mindset
- Familiarity with Opera Cloud is an asset
- Flexible to work shifts, including nights, weekends, and public holidays
Candidates must be eligible to work in Belgium.
Additional Information
What we offer
- A stable position within an international hotel group (Accor)
- Part of Belgian City & Coast Hotels (BCCH), a growing hotel operator in Belgium
- A dynamic and supportive team environment within a recently opened hotel
- Opportunities to develop skills across different aspects of hotel operations
- Attractive staff rates within Accor hotels worldwide and within the BCCH portfolio
- Meal vouchers
- Easy access location near Brussels Airport
Working conditions
- Shift-based schedule (early / late / night)
- Average working week in line with CP302 regulations
- Planning communicated in advance
