__vacancyopjusttionswidget.opt-Job Schedule__ Full-Time

__vacancyopjusttionswidget.opt-Job Type__ Permanent

__vacancyopjusttionswidget.opt-Job Category__ Rooms

__vacancyopjusttionswidget.opt-Brands__ ACCOR

Company Description

Front Office Manager
Full-Time | Permanent Position

Step into your future with Novotel & Ibis!
At Novotel & Ibis Rotorua, we believe in creating unforgettable guest experiences by combining genuine hospitality with world-class service. We are looking for a passionate, dynamic, and highly motivated Front Office Manager to lead our front office and reservation teams and ensure every guest feels at home from the moment they arrive.

Job Description

What you’ll be doing:

Oversee all front office and reservation operations, ensuring smooth and efficient service delivery.
Lead, train, and inspire the front office and reservation teams to deliver exceptional guest service.
Oversee and manage check-in/check-out procedures with a focus on maximizing occupancy and revenue.
Handle guest feedback promptly and professionally, turning challenges into opportunities.
Collaborate with other hotel departments to enhance the overall guest experience.
Maintain and implement both Novotel & Ibis brand standards, ensuring excellence in every interaction.

Qualifications

What we’re looking for:

Previous experience as a Front Office Manager or Assistant Front Office Manager in a 4-star or 5-star hotel environment.
Strong leadership skills with the ability to motivate and develop a high-performing team.
Excellent communication, organizational, and problem-solving abilities.
A passion for delivering outstanding guest service with a proactive and positive attitude.
Proficiency with hotel management systems (Opera Cloud experience preferred).
Flexibility to work shifts, including weekends and holidays.

Additional Information

What’s in it for you:

A competitive salary
Opportunities for career development and global mobility within the Accor network.
Staff discounts at Accor hotels worldwide.
Training programs and access to learning platforms to support your growth.
A vibrant, inclusive workplace where your ideas and contributions are valued.

Ready to lead the front line of hospitality?
Apply today and start your journey with Novotel & Ibis – where you can live, work, and grow with passion.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US

List #1

Related jobs

Housekeeping Coordinator

Salary

Location

FAIRMONT HANOI, Hanoi, Vietnam

Experience Level

Executive

Job Schedule

Full-Time

Brands

FAIRMONT

Job type

Permanent

Locations

Hanoi

Job Category

Rooms

Description

To provide administrative and operational support to the Executive Housekeeper in managing the Housekeeping and Laundry departments, ensuring smooth coordination of daily tasks, office operations, and

Reference

49a80d61-4fe3-4549-8d3d-c6b888992ab6

Expiry Date

01/01/0001

Apply

Public Area Assistant Manager

Salary

Location

FAIRMONT HANOI, Hanoi, Vietnam

Experience Level

Mid-Senior Level

Job Schedule

Full-Time

Brands

FAIRMONT

Job type

Permanent

Locations

Hanoi

Job Category

Rooms

Description

To assist the Executive Housekeeper in planning, organizing, and supervising all activities related to public areas—including indoor and outdoor spaces such as lobbies, corridors, restrooms, meeting a

Reference

1e28e5b6-f828-4d10-b9cf-acdd5c8eead8

Expiry Date

01/01/0001

Apply

Room Division Director, Grand Mercure Imperial Palace

Salary

Location

, Seoul, Korea, Republic of

Experience Level

Director

Job Schedule

Full-Time

Brands

GRAND MERCURE

Job type

Permanent

Locations

Seoul

Job Category

Rooms

Description

Experiencing warm and engaging service in scenic surroundings is at Grand Mercure Imperial Palace As Assistant Director, Rooms, the strategic support and leadership you provide to your teams will ensu

Reference

73455d1e-daf8-497d-8bab-11ba078d5cc1

Expiry Date

01/01/0001

Apply

Floor Supervisor

Salary

Location

FAIRMONT HANOI, Hanoi, Vietnam

Experience Level

Executive

Job Schedule

Full-Time

Brands

FAIRMONT

Job type

Permanent

Locations

Hanoi

Job Category

Rooms

Description

We are seeking a detail-oriented and customer-focused Floor Supervisor to join our team in Hanoi, Vietnam. As a Floor Supervisor, you will play a crucial role in ensuring exceptional guest experiences

Reference

73425dff-f0c3-48c6-a1c5-ca86c29f5c8c

Expiry Date

01/01/0001

Apply

Senior / Housekeeping Attendant (Rooms)

Salary

Location

Raffles Singapore, Singapore

Experience Level

Associate

Job Schedule

Full-Time

Brands

RAFFLES

Job type

Permanent

Locations

Singapore

Job Category

Rooms

Description

The Housekeeping Attendant (Rooms) is responsible for the immaculate upkeep and cleanliness of all the suites and work areas in their assigned sections.Primary ResponsibilitiesUpkeeping the Comfort an

Reference

3f446583-a1cb-493d-b5f2-b59f46791c0f

Expiry Date

01/01/0001

Apply

Housekeeping Runner

Salary

Location

Raffles Singapore, Singapore

Experience Level

Entry Level

Job Schedule

Full-Time

Brands

RAFFLES

Job type

Permanent

Locations

Singapore

Job Category

Rooms

Description

The position is responsible for the efficient organisation and distribution of clean linen and amenities based on the requirements of both Rooms and Food and Beverage within the Hotel premises. He nee

Reference

23e7d093-1639-499c-9474-3dabbf9c7488

Expiry Date

01/01/0001

Apply

Doorperson

Salary

Location

Sofitel Queenstown - Hotel & Spa, Queenstown, New Zealand

Experience Level

Entry Level

Job Schedule

Full-Time

Brands

SOFITEL

Job type

Permanent

Locations

Queenstown

Job Category

Rooms

Description

As Doorperson, you are the first welcome and the final farewell — the quiet confidence at the heart of our guest arrival experience.In this role of presence and poise, you will greet each guest with w

Reference

c3991308-f76d-474b-a31c-ba9aed745453

Expiry Date

01/01/0001

Apply

Night Manager Full-time

Salary

Location

Fairmont Empress, Victoria, Canada

Experience Level

Mid-Senior Level

Job Schedule

Full-Time

Brands

FAIRMONT

Job type

Permanent

Locations

Victoria

Job Category

Rooms

Description

Night ManagerBe an ambassador for the Fairmont Brand and the Fairmont Empress Hotel as Night Manager. You will provide leadership and strategic planning to our overnight colleagues in support of our s

Reference

ae6fe9ad-c0f0-4fd8-8610-3962e723a29d

Expiry Date

01/01/0001

Apply

Concierge Team Leader

Salary

Location

Pullman Melbourne On The Park, Melbourne, Australia

Experience Level

Not Applicable

Job Schedule

Part-Time

Brands

PULLMAN

Job type

Permanent

Locations

Melbourne

Job Category

Rooms

Description

Our Concierge team is responsible for providing first impressions to our guests, and as a Concierge Team Leader, your key responsibilities will include (but not limited to):Welcoming guests.Carrying l

Reference

25ead6f7-b965-4da4-855d-72c617157bbc

Expiry Date

01/01/0001

Apply

Guest Experience & Loyalty Manager

Salary

Location

Novotel Queenstown Lakeside, Queenstown, New Zealand

Experience Level

Not Applicable

Job Schedule

Full-Time

Brands

ACCOR

Job type

Permanent

Locations

Queenstown

Job Category

Rooms

Description

We are seeking a dynamic and passionate Guest Experience & Loyalty Manager to join Novotel Queenstown Lakeside team. As the face of the property and the Brand and Loyalty Ambassador, you will be at th

Reference

d2abcb2e-fb0c-4e8c-b18b-4b6f12e054f6

Expiry Date

01/01/0001

Apply

View all

EN - Front Office Manager

LET YOUR PASSION SHINE

Let your passion shine