- Full-Time
- Permanent
- RAFFLES
- Rooms
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Raffles Singapore, Singapore
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REF61084W
Housekeeping Runner
Region
Luxury & Lifestyle
The position is responsible for the efficient organisation and distribution of clean linen and amenities based on the requirements of both Rooms and Food and Beverage within the Hotel premises. He needs to also ensure the timely completion of all guest’s requests
Primary Responsibilities
Ensures The Seamless Operations Of Both F&B And Rooms
- Ensures the smooth operations of the F&B and Rooms sections by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
- Conducts quality checks on clean linen received following the procedures as detailed in Raffles Hotel Singapore local Standard Operating Procedures (SOP). To reject any linen that does not meet the standards for re-processing.
- Issues clean linen to the outlets, banquets, and spa upon exchange of soiled linen and as per outlet’s requisition.
- Records linen transaction in allocated linen record books. Entries must be accurate with any shortages highlighted and reported to Laundry Manager.
- Washes and presses small linen items such a cocktail napkins, tray cloths in-house.
- Washes face towels and cleaning cloths in-house.
- Prepares outgoing Rooms & F&B linen for outsource laundry company. Records linen transaction and highlights any shortages to Laundry Manager.
- Delivers clean linen to Housekeeping pantries.
- Delivers and completes any requests from guests that are Housekeeping related (excluding the cleaning of suites) to Butlers.
- Assists in Rooms operations (E.g. hanging of curtains, delivery of ionizers/air purifiers/air cleaners to room attendants, etc.).
- Assists in Laundry/Uniform Room operations (whenever required).
Involvement As A Member Of The Housekeeping And Hotel Team
- Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
- Shows care for assigned work areas by organising and maintaining the laundry, linen room, pantries and work areas in pristine condition throughout and at the end of shift. Ensures that all equipment used is clean and kept in good working condition at all times.
- Ensures that any found items (E.g. money, coins, loose items, etc.) especially guest’s items in the dirty linen are being handed over to Lost & Found section promptly.
- Able to organise own work flow to ensure completion of all assigned duties before the end of shift.
- Exercises flexibility and accepts changes with a positive attitude by showing understanding and consideration to the needs of the operations and department.
- Adheres to Work Safety and Health (WSH) policies and procedures.
- Undertakes and performs any additional duties as assigned by Managers.
- Attends and contributes to colleague meeting and any other related activities.
- Performs any other duties and responsibilities that may be assigned.
Profile
Knowledge and Experience
- Primary School Education.
- English-written and spoken is ideal but not necessary
Competencies
- Good interpersonal skills with multi-cultural awareness and able to work alongside a team of colleagues from different cultures.
- Service oriented with an eye for details.
- Ability to work efficiently and independently under pressure in a dynamic environment.
- Flexible and able to embrace and responds to change effectively.
- Self-motivated and energetic.
Benefits of Joining Raffles Hotel Singapore
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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