Director of Operations

Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment.

We are looking for an experienced and passionate Director of Operations to join a dynamic 5-star beachfront resort in the UAE.

Reporting to the General Manager, you will play a key leadership role in driving the resort’s day-to-day operations, guest experience and overall performance across Rooms, Food & Beverage, Housekeeping, Recreation, Engineering and other operational areas.

This opportunity would suit a hands-on and engaging hotelier who enjoys being close to the operation, working collaboratively with teams and creating memorable experiences for both guests and Heartists.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities

What you will be doing:

• Lead and support the daily operation across the resort.
• Drive a consistent and high-quality guest experience across all touchpoints.
• Work closely with Heads of Department to maintain strong operational standards.
• Ensure effective collaboration between Rooms, F&B, Housekeeping, Engineering, Recreation and Guest Experience.
• Support guest recovery and resolution of operational challenges with sound judgement.
• Champion high standards of safety, hygiene and operational readiness.
• Coach and develop operational leaders while building a culture of accountability and teamwork.
• Contribute to commercial performance through productivity, cost awareness and revenue opportunities.
• Support continuous improvement initiatives across the resort.

Your experience and skills include:

You may currently be working as a:

• Director of Operations
• Executive Assistant Manager – Operations
• Hotel Manager / Resident Manager
• Senior Rooms or F&B leader with broad operational responsibility

Ideally, you will bring:

• Previous experience in an upscale or luxury hotel or resort environment.
• Strong exposure to high-volume resort operations.
• Experience within a large property, ideally 300+ rooms or equivalent operational complexity.
• Sound knowledge of both Rooms and Food & Beverage operations.
• Experience with multiple F&B outlets, events and banqueting.
• Exposure to beach, pool, recreation or wellness operations would be an advantage.
• UAE / GCC experience is strongly preferred.
• International hotel brand experience.
• Strong understanding of guest experience, service recovery and hotel financial performance.

We are looking for someone who is:

• Visible and approachable
• Hands-on and solutions-focused
• Calm and confident under pressure
• Collaborative, while comfortable making decisions
• Commercially aware
• Strong in communication and follow-through
• Able to coach and inspire multicultural teams
• Passionate about hospitality and guest experience

Qualifications 

• Degree or diploma in Hospitality Management, Hotel Management, Business Administration or a related field.
• Proven operational leadership experience within international hotels or resorts.
• Experience leading multiple operational departments.
• Excellent written and spoken English.
• Comfortable using hotel systems, guest-feedback platforms and operational reporting tools.

Qualifications or experience in HACCP, Food Safety, Health & Safety, Fire Life Safety, crisis management, beach or recreation operations, pre-opening or refurbishment projects would be an advantage.

Your team and working environment:
Fun-loving, vibrant and passionate to grow with us!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS