Company Description
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Fairmont Cheshire, The Mere is one of the North West’s most distinctive luxury destinations. Centred in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s timeless elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in luxury hospitality.
Job Description
Your purpose will be:
Reporting to the Hotel Manager, the Director of Food & Beverage is accountable for the overall success of the Food & Beverage Division, which includes the performance of The Club Lounge, In Room Dining, Spa Bar, Orangery & Gordon Ramsey restaurant. The successful candidate must be creative, dynamic, collaborative, enthusiastic and passionate about Food and Beverage. They will work to achieve maximum sales and profits as well as ensure guest and colleague satisfaction whilst adhering to established company policies and standards. They will form a close working relationship with the members of the Executive Committee and Department Heads. Analytical skills coaching and leadership development as well as the ability to manage change are all important capabilities for this essential role.
Your key responsibilities & contribution will be:
- Plan and direct the hotel's food and beverage operations ensuring the balance between delivering excellent guest service, maximising returns and developing the highest potential from all colleagues.
- Assist in the preparation, presentation and subsequent achievement of the hotel's Business Plan, which includes the annual Operating Budget, Marketing & Sales Plan and Capital Budget.
- Oversee the development of menus, wine lists, promotions, specifications and standards for all food and beverage operations.
- Work closely with Sales & Marketing to ensure creative activations throughout the year to highlight the F&B offering
- Ensure the implementation of the hotel’s standards of guest service and constantly seek out ways to improve product and service as well as increase volumes and profits.
- Ensure the smooth operational effectiveness of the food and beverage operating departments through their respective Department Heads.
- Ensure the development and accuracy of monthly financial outlooks/forecasts for the Food & Beverage Division.
- Monitor and act on staffing levels and productivity targets along with labour forecasting
- Coordinate the planning and implementation of Food & Beverage capital projects.
- Be a hotel ambassador for Fairmont Cheshire through social media and other channels
- Key member of the Leadership and Crisis Management teams.
- Work closely with Accor global procurement and Fairmont Cheshire team to lead the tender deal negotiations and ensure spirit and wine volumes are being met throughout the year, retros being redeemed and marketing budgets used throughout.
- Active involvement in the recruitment process for all Food & Beverage positions to ensure the hiring of the very best candidates.
- Ensure regular, effective communication with all Food & Beverage colleagues through individual departmental communication meetings, daily briefings and divisional meetings
Qualifications
What you will need to do in this role?
- 5 to 7 years of experience in all facets of hotel Food & Beverage operations including a minimum 2-3 years of successful management experience essential. Previous Forbes, LQA and five star experience is an asset.
- Strong culinary, beverage knowledge and a genuine passion and interest in the wider market
- Degree or diploma in Hotel Administration from a recognised University/College Institution or equivalent work experience
- Creative and effective leader and team player, possessing a high degree of professionalism, emotional intelligence, communication, and administrative skills (including computer literacy), ambition, drive, energy, and determination.
- An appetite to drive continuous improvement and set a high performance culture across the F&B division.
- Strong financial and cost control knowledge and applications mandatory.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What is in it for you?
- Exclusive Discounts:
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- Colleague restaurant
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
And last but not least you will get to work with a team of EXTRAORDINARY people.
