Company Description
At ibis Adelaide, part of the Accor Group, we deliver vibrant, accessible hospitality through genuine connection, simplicity, and thoughtful service. Every interaction is an opportunity to create comfort, ease, and a sense of belonging—reflecting the energetic and welcoming spirit of the ibis brand.
Join a team where service is authentic, fast-paced, and human—and where your contribution helps create memorable guest experiences every day.
Job Description
We are seeking a highly organized and service-focused Conference & Events Coordinator to join our team.
This diverse role combines event coordination while offering group reservations sales support, ensuring a seamless experience from initial enquiry through to post-event follow-up. You will work closely with Sales, Operations, and Food & Beverage teams to deliver successful conferences, events, and group stays while maximizing revenue opportunities.
Key Responsibilities
- Coordinate conferences, meetings, and group bookings from enquiry through to execution and post-event follow-up
- Prepare event documentation including BEOs, proposals, contracts, and group quotations
- Act as the main point of contact for clients, ensuring clear communication and exceptional service delivery
- Assist with group reservations including room blocks, rooming lists, billing details, and system accuracy
- Liaise with Operations, Front Office, F&B, and Revenue teams to ensure seamless delivery and optimize inventory
- Monitor and manage group changes, allocations, and key deadlines (cut-off dates, pickup)
- Ensure accurate billing, invoicing, and financial reconciliation for events and group bookings
- Maintain up-to-date records, reports, and documentation across all systems
- Drive revenue through upselling of rooms, events, and hotel services
- Deliver a professional, warm guest experience aligned with ibis brand standards
Qualifications
About You
- Previous experience in hotels, events, reservations, or group sales
- Strong organisational and time management skills
- Excellent communication and relationship-building abilities
- High attention to detail and administrative accuracy
- Ability to multitask in a fast-paced environment
- Knowledge of PMS (Opera preferred) and event management systems is highly regarded
- A proactive, team-oriented mindset with a passion for hospitality
- Full time working rights in Australia
- RSA
Additional Information
What is in it for you:
- ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide (Accommodation and Food & Beverage)
- Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
