Cluster Revenue Manager

Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits. Perfectly nestled in the base of the glittering Hollywood Hills, Mondrian LA has made a name for itself as an icon in its own right. Enter through Mondrian’s 30-foot mahogany doors and settle into your luxurious retreat while discovering the wild within. Welcome to a world of effortless sophistication and vibrant culture.

Reporting initially to our Director of Revenue, you will lead the strategy to maximize room revenue through the management of room inventory, pricing, market segmentation, and channel mix, in addition to leading the pre-opening system builds, strategy, and property level trainings.

ESSENTIAL DUTIES:

• Effectively incorporate the revenue management philosophy of exceeding our fair share from three key perspectives, Mind Share, Market Share, Channel Share, in all aspects of revenue management, sales, marketing, and operations.
• Take a strong leadership role in the implementation and configuration of Distribution system and tools across departments at the hotel.
• Chair the weekly Revenue Meeting for your assigned properties to collaborate on revenue management, sales, and marketing strategy with your leadership team. Ensure to understand the impact of decisions on operations and profitability.
• Regularly collaborate with General Manager and Director of Sales on high level strategy decisions across market segments and distribution channels.
• Ensure that our current systems and processes meet group requirements and are adjusted appropriately to support the business.
• Responsible for weekly, monthly, and ad-hoc data analysis and reporting.
• Identify and report on actions taken with regards to important trends (i.e. pace, group pace, booking window, booking channel, etc.).
• Responsible for achieving room revenue goals (budget, RevPAR Index etc.) with a focus on profitability.
• Prepare annual hotel revenue budget and maintain ongoing results analysis.
• Prepare monthly forecasts with a daily breakdown of occupancy/rate and market segment mix along with ongoing results analysis.
• Manage the property level Reservations function.
• Monitor competitors’ products and revenue management practices. Also monitor new hotel development and local market demand generators.
• Maintain strong relationships with third-party partners including OTA market managers.
• Oversee channel management including rate loading and inventory management.
• Responsible for the continued usage and maintenance of the Revenue Management System. Responsible for forecast validation and daily interaction with system and the decisions produced, configuration and maintenance tasks related to the system.

What we’re looking for:

• You must be technically skilled with a strong understanding of systems and hotel operations. Opera Cloud PMS, Ideas RMS, Accor’s TARS CRS system experience is preferred.
• 3+ years’ experience in hotel Revenue Management preferred.
• You take ownership, solve problems, and make effective decisions.
• You are a quick learner, have a growth mindset, and are up for doing things differently and trying (almost) everything once.
• You are methodical and have a process driven approach to tasks but are also flexible and calm especially in times of tight deadlines.
• You’re looking for a place where you can be you: no clones in suits for us.
• You’re not precious. We leave our egos at the door and help get things done.
• You want to be part of a team that works hard, supports each other and has fun along the way

Salary Range: $75,000 to $100,000

• At least 2-4 years of progressive experience in customer service in Guest Services or Reservations
• Prior hospitality experience preferred with some management experience
• Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook with ability to type 45 wpm.
• Experience in Opera and Ideas is required.
• Must be flexible schedule and able to work days, evenings, weekends, and holidays.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.  This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements.  Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.