Bellman

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We are looking for a courteous and helpful Bellman to join our Front Office team. This is a guest-facing role that requires energy, hospitality, and a desire to create positive impressions.

1. Attend training classes as per schedule
2. Welcome guests upon arrival and assist with luggage.
3. Show fullest cooperation and respect within the team and other departments
4. Perform as per OSM Standards and in line with the Company’s Values and Core Behaviours
5. Check equipment and report issues to IT or Engineering
6. Handle guest complaints and report to manager
7. Show fullest cooperation and respect within the team and other departments.
8. Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
9. Ensure that all luggage is covered with a baggage claim tag.
10. Parking of guests and visitors' vehicles in the designated hotel parking area.
11. Resolve guests' complaints/ requests and liaise with the department concerned to ensure immediately follow up.
12. Handle issuance of guest room key cards and ensure effective control for guest security.
13. Report any unusual occurrences or requests to the Concierge desk.
14. Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
15. Responsible for lobby paging services under the supervision of Concierge.
16. Practices suggestive selling and able to familiarize guests to hotel facilities.

• Excellent customer service and interpersonal skills.
• Professional appearance and demeanor.
• Ability to lift and carry heavy luggage.
• Good knowledge of local attractions and directions.
• Punctual, reliable, and flexible with working hours.
• Team player with a positive attitude.