Company Description
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Nestled in the charming town of Yalikavak, MGallery The Bodrum Hotel is just minutes away from the famous Yalikavak Marina. The hotel offers a range of thoughtfully designed rooms from cozy Junior Suites to luxurious Executive Suites, and spacious Two-Bedroom Family Suites, each room combines comfort and style for a delightful stay.
Situated by a private beach area, the hotel is a top choice for couples, honeymooners, families, and travelers seeking tranquility.
The five star two-year-old hotel offers; exclusive sandy beach, an infinity pool, beachfront restaurants and bars, The spa features an indoor pool, hamam, gym, and soothing treatments, inviting guests to relax and unwind.
A unique feature of the hotel is its role as an open art gallery, proudly displaying a curated collection of over 100 art pieces from around the world. MGallery the Bodrum Hotel offers more than just a beachfront escape; it is a comfortable, luxurious, and creatively inspiring haven, where every moment is designed to create an unforgettable experience.
Job Description
To ensure seamless luggage handling and exceptional arrival and departure experiences by effectively supervising bell services, coordinating staff, and maintaining impeccable lobby and entrance standards.
Key Roles & Responsibilities
- Ensure that all guests’ baggage is received, handled, stored, and delivered promptly and properly upon arrival and departure, including baggage storage.
- Be thoroughly aware of daily arrivals and departures, especially VIPs and groups.
- Assist the Doorman in supervising traffic control in the driveway during peak hours.
- Prepare weekly schedules for bell staff in accordance with hotel occupancy.
- Conduct daily briefings and ensure that all uniformed services staff are properly instructed, well-groomed, and neatly dressed at all times.
- Be responsible for bell staff training, including identifying training needs.
- Ensure that all staff are fully informed and knowledgeable about hotel facilities and services.
- Ensure that surrounding areas at lobby level and the main entrance are clean and well maintained.
- Ensure that all equipment is in proper working condition and accurately recorded.
- Be fully conversant with emergency evacuation and fire procedures, and ensure all uniformed staff are aware of and understand these procedures.
- Ensure the baggage room is clean and organized at all times.
- Use the Duty Log to document important matters and brief the Afom daily.
- Arrange transportation with the Airport Concierge and coordinate luggage handling accordingly.
Qualifications
- Minimum of one year’s experience in the hospitality industry or a customer service-related field.
- Good verbal communication skills in English.
- Ability to work cohesively with colleagues and managers as part of a team.
- Attentiveness to guest needs, remaining calm and courteous at all times.
- Ability to promote positive relations with hotel residents and patrons.
- Ability to exercise sound judgment when dealing with difficult guests.
- Understanding of and ability to work in a multicultural environment.
- Secondary/High School education.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
