Company Description
Victoria Golf Resort & Spa Managed by Accor
Victoria Golf Resort & Spa is currently Managed by Accor and after a comprehensive property improvement program to align it with Fairmont Brand standards, the hotel will formally join the Fairmont Brand as Fairmont Vilamoura Algarve
About Fairmont Hotels & Resorts
Join a dynamic team and become part of a network of 90 spectacular properties, with 34 more in development, across 30 countries worldwide — from the beaches of Hawaii to the pristine national parks of Canada, the heart of London, and the deserts of the United Arab Emirates.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Reporting to the Outlet Manager, responsibilities and essential functions include, but are not limited to:
- Consistently offer professional, friendly and engaging service.
- Exceed guest expectations.
- Extensive food, liquor, beer, wine and cocktail knowledge.
- Prepare basic beverages for guest service up to and including basic cocktails.
- Interact with guests in a way that makes them feel special.
- Proper and friendly service when in contact with all guests.
- Comply with liquor laws.
- Maintain accountability, both personal and financial.
- Control bar costs.
- Maintain cleanliness and organization of bar prep area and bar.
- Control cost and waste.
- Close out paper work thoroughly.
- Maintain extensive knowledge of menu, food preparation techniques.
- Be pro-active by assisting co-workers.
- Support and assist Managers.
- Be proficient with all aspects and services of the property.
- Be familiar with all food outlets and amenities within the property.
- Be knowledgeable of general city information as well as hotel history.
- Personal and financial accountability.
- Be an ambassador for the department, the property and the brand.
- Maintain regular and predictable attendance.
- Other duties as assigned.
Qualifications
- Previous customer service experience required preferably in upscale setting.
- Previous bartender experience required.
- Previous point of sale system experience preferred.
- Excellent communication and organizational skills.
- Strong interpersonal and problem-solving abilities.
- Highly responsible and reliable. Can work with minimal supervision.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work cohesively with fellow colleagues as part of a small team and independently.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Successful completion of server position training program.
- Must have previous experience serving in a luxury environment.
Additional Information
Our Values
Respect:
We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.
Belonging:
We celebrate our differences. We support one another and always stand together.
Integrity:
We build trust through mutual respect and authenticity.
Empowerment:
We have the power to take initiative and anticipate moments that create unforgettable experiences.
Excellence:
We build genuine connections and cherish every opportunity to make those around us feel special.
Diversity and Inclusion
Committed to creating an inclusive environment where diverse talents thrive, we welcome candidates from all backgrounds to join our team.
Employee Benefits
Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor , Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience.
We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
