Banquets Waiter/Waitress

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

What you’ll do

We are looking for a Waiter/Waitress to join the team at SLS Barcelona. Under the guidance of the Director of Banqueting, you’ll be preparing drinks exactly as our guests want or serving them delicious food, you’ll be devoted to creating relaxing, memorable experiences.

• Support the team with the Banqueting - Food & Beverage operations.
• You’re the face of our guests’ experience and you bring your own flavour to the(ir) table, making sure that from the moment they arrive to when they leave, they’re having a great time.
• Create a fun and relaxed atmosphere where guests come to wind down and enjoy themselves.
• Work with the rest of team in keeping things running smoothly and tidily.
• Describe the selection of drinks and menu items to guests by offering interesting, and vivid descriptions of each item’s origin, taste and preparation methods.
• Set up your outlet – stock up on all the supplies you’ll need and manage your inventory.
• Ensure that food and beverages are well stocked.
• Ensure overall cleanliness and maintenance of the working area.
• Be ready to jump into other ad-hoc duties when your colleagues need your help, that might include serving other outlets like rooms service, bar or terrace.
• Work with your restaurant and kitchen colleagues to offer a seamless food service.
• Comply with departmental policies, procedures, and service standards.
• Anticipate the needs of our guests with an attentive and intuitive service
• Assess customers’ needs and preferences and make recommendations.
• Pay attention to dissatisfied guests and respond appropriately to ensure their satisfaction.
• Assess guests' needs and preferences so that you are able to advise appropriately.
• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items.
• Complies with safety and HACCP standards.

What we are looking for...

• +2 years of experience in hospitality within food & beverage.
• Some college and/or advanced training in food and beverage/ banqueting management valuable.
• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail.
• Excellent verbal and written communication skills. Fluent in Spanish and English.
• You make people feel good - your team, guests and colleagues alike.  You make a positive impact.
• You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
• You take ownership of important issues, solve problems, and make effective decisions.
• You learn quickly and adapt to SLS’s unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.

What's in it for you...

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Excellent discounts across the entire Ennismore family of brands.

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.