Assistant Front Office Manager

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• Representative of the Executive Management:

The AFOM will take care if a guest is looking for a member of the management team. In dealing with these situations, the AFOM must ensure that he/she uses tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of the Pullman Ninh Binh

The AFOM will be in permanent contact with the Front Office Manager to report any guest comment, or problem and to ensure a good co-ordination and quick communication on both sides.

To maintain per shift an accurate record in the logbook of items and incidents which may be of concern to the management and/or which may require further attentions.

• Lobby Co-ordination:

The AFOM will spend some times in the lobby to cultivate relationships with the hotel guests and the FO team. He/she will have to ensure that there is always a representative of the management in standby.

• Leader of the Communication:

The AFOM is a leader in the Front Office communication and will be active in the following tasks:

The AFOM will join daily the FOM briefing to bring with dynamism and initiatives all the questions, case studies & new ideas to be considered and discussed.

The AFOM will attend daily the FO Briefing and be very active giving full information & updates to all the FO staff. During the absence of the FOM, the AFOM will conduct by his/her own this briefing. He/she will encourage a good interactivity with all the FO staff, to listen and understand their questions and problems and to give appropriate answers and solutions in line with the SSB procedures and organization.

To ensure that a pertinent/relevant logbook is maintained updated and to check the logbook from the different sections of the FO to ensure that clear, constant and updated communication lines are kept with all FO staff.

Responsible for a detailed handover by going through the activity of the day, the problems found, the follow up to do, the tasks not completed yet…

• Supervision & Controls: The supervision of the AFOM covers the overall Front Office and must be oriented on the following topics:

To ensure the overall co-ordination of the Front Office Operations and to assist all sections of the Front Office department.

Responsible to keep all FO Standards and Procedures on line with the SSB Policies.

To ensure the proper follow up of the room requests & co-ordination with housekeeping regarding the priorities in room cleaning.

Responsible to ensure that all Financial and Audit Procedures are respected. The AFOM will then realise some "spot checks": Bucket Checks, Cashier Closures, Registration cards and correspondence, Rebates, Paid Out, Dummy Folio… Each control will be signed. The AFOM will sign the official documents.

To keep full records of incoming and outgoing items in the Safe & to ensure proper follow up.

To motivate all the staff regarding the selling and upselling programmes, and to make sure that the rates given are matching with the instructions received. To do the proper controls as per procedures established

Privacy: The AFOM will be attentive to respect the privacy/confidentiality of the information, or guest names available. He/she will ensure not to transmit any guest name, or guest history information.

To ensure that all Front Office areas are clear, clean & tidy at any time.

• Responsibility in terms of security:

The AFOM will take care for the safe opening and will act personally with a member of Security, following the security procedures and will record any of this action on the appropriate format.

In the event of fire, the AFOM has to ensure the overall co-ordination as per emergency procedure established. In the absence of DOR, Front Office Manager, the AFOM will call right away the appropriate persons, will ensure that each staff takes control of his duties during Fire and that the guests are well informed of the security measures to be taken.

To be in alert and to call Security right away when a guest has a suspect attitude or luggage, when there is a serious conflict or beginning of fight in the premises of the hotel. Any of these cases has to be reported in the logbook.

Pullman Ninh Binh a 283 rooms hotel and located in the heart of Ninh Binh city.

An upmarket Food and Beverage offerings with 3 Restaurants and 3 Bars and large meeting and events space. 2 swimming pool and large landscape.

Food ConneXion an All Day Dining experience live cooking from our talented Chefs from around the world, located on the Lobby level and complimented with an outdoor and indoor seating overlooking the Atrium and lavish external landscape, with pizza baked together at the live kitchen gives Food ConneXion a place to be with family and friends.

On the 27th floor we offer an innovative two in one concept of Cantonese cuisine and Mad Cow - Wine and Grill a signature Pullman steak restaurant.

Our 28th floor we offer a roof top bar and a pool and guests can enjoy sunset together with a stunning view of Trang An.

Great working environment and be part of pre-opening team.