Assistant Director of Housekeeping

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Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

General Summary:

The Assistant Director, Housekeeping’s main responsibility is to reinforce the standards of the hotel and to ensure the cleanliness of the guestrooms, the public areas and the back of the house.

Job specific functions:

1. Scheduling appropriate staff accordingly to hotel occupancy
2. Training new staff members
3. Retraining staff members
4. Inspection of guestrooms/corridors
5. Daily operations
6. Checking the Pre-Registered Guests
7. Hiring process, Evaluation and Disciplinary Action of staff

General functions:

• Ensure and control compliance with all corporate, area and hotel policies & procedures as well as current local and government regulations pertaining to employee practices
• Manage, perform and control all business duties
• Present the hotel within the hotel as well as in the public
• Develop, prepare and realize new concepts
• Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations
• Be on time at all meetings or announce in advance your representative

• Ensure that staff reports to work as scheduled; document any late or absent employees
• Assign work duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations that compromise the department’s standards and delegate these tasks
• Inspect grooming and attire of staff; immediately rectify any deficiencies
• Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel
• Conduct performance reviews on time
• Ensure all closing duties for staff are completed before staff signs out
• Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards

Business Administration:

• Make sure that you control labor cost, product cost, energy sources and all equipment and requisite them on time
• Be responsible for the proper handling, maintenance and cleaning of all used tools and materials
• Instruct your employees to maintain cleanliness and good order
• Advise your employees to work independently and most economic
• Assist with inventories, (supplies, uniforms, and linens)
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands
• Watch your costs while buying and calculating, as well as flex spending in low occupancy months
• Schedule vacations in low business times

Salary: $102,000 - $105,000 

Essential:

• Minimum of 3-4 experience in hotel business and preferably housekeeping

• College Degree
• Proficient in computers- Microsoft suite
• Management Experience in a Luxury Property
• Union Experience

Desirable:

• Ability to communicate in a second language, preferably Spanish
• Hotel Management Degree

All your information will be kept confidential according to EEO guidelines.