- Full-Time
- Permanent
- FAIRMONT
- Sales & Marketing
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, Rabat, Morocco
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REF11653D
Agent de Réservations
Region
India, Middle East & Africa
Pourquoi travailler chez Accor ?
Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.
Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitées du Groupe Accor.
En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, visitez https://careers.accor.com/
Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS
Votre rôle :
Relevant du superviseur des réservations, les responsabilités comprennent, sans s’y limiter :
- Offrir un service exceptionnel, amical et engageant
- Assister le client dans la réservation de son séjour en recueillant les informations nécessaires
- Maximise les occupations de chambres et les revenus, en lien avec les stratégies de vente, tout en effectuant un contrôle régulier des disponibilités
- Gérer les réservations de groupe en liaison avec l’équipe commerciale
- Gérer la commission en collaboration avec le superviseur
- Doté d’un fort relationnel, vous fidélisez notre clientèle et suivez les historiques clients.
- Autres tâches, telles qu’assignées.
Votre expérience et vos compétences incluent :
- Qualité de service client essentielle ; une expérience similaire est un plus
- Maîtrise du logiciel Opera ou équivalent
- Bonne communication et capacité à gérer les conflits
- Maîtrise de l'Anglais, le français et l’arabe
Notre Engagement Diversité & Inclusion :
Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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