Who We Are

Traditional Hospitality and Beyond.
We are a worldwide Augmented Hospitality leader. We are 260,000+ experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. 

Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. 

We’re so much
more than hotelswe’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups


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Heart + Artist = Heartist®

At Accor, we are all Heartists®. Passionate and experts in what we do, each and every one of us, with our own personality, master the fine art of welcoming, connecting, and serving others. We are passionate about people and attentive to the world, it is the Heartist® way of being.

Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How we do it? We care, we dare, we place people at the heart of everything we do.

We aim at creating exceptional experiences that will turn both guests and employees into raving fans, because our own well-being in our jobs is just as important as our guest fulfillment. Like all good stories, everything is related.​​​​​ We are driven by our shared values.
Our Heartist® Credo We believe that the world is more welcoming when we’re connected.
So that we see what we have in common, instead of what sets us apart.
As Heartists
®​​​​​​​, we care for the world to make it better,
By embracing our differences, sharing our cultures,
and connecting with people, heart to heart.
As Heartists
®, we dare ourselves to be better.
By challenging what we can do and who we can be,
we shape our future.
At Accor, every chapter of your story is yours to write.
Don’t just live in the moment—own your moment.
Unlock limitless possibilities.

Our Values

Guest Passion

We obsess over our customers. 
Our guests are the driver of our decisions  and our actions. We put them first, we care for them. We go the extra mile for them. 
We enjoy doing it.


Hospitality is a team sport, and we’re stronger  when we trust and support each other.
We believe in natural kindness, respect  our differences and value all voices. We work as one team, to say what we do,  and do what we say.


We are connected with the world, and to others.
​​​​​​​We enjoy the mix of cultures.  
​​​​​​​We are proud of our differences. We put you f irst and we value you, whoever you are. 
We care for the planet.

Sustainable Performance

We believe that hospitality has the power to unlock a better tomorrow. We act for good tosupport & empower the communities in which  we live, and protect the planet that you visit.

Spirit of Conquest

Our guests are globetrotters, and so are we. We want to be where they want to be. We explore,  we initiate, and we develop. We are ambitious for our guests. We make the impossible possible,  we have fun doing it.


We dare to challenge the status quo.  We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible.

Our Brand Portfolio