Who We Are

Traditional Hospitality and Beyond.
We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. 

Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. 

We’re so much
more than hotelswe’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups


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Heart + Artist = Heartist®

At Accor, we are all Heartists®. Passionate and experts in what we do, each and every one of us, with our own personality, master the fine art of welcoming, connecting, and serving others. We are passionate about people and attentive to the world, it is the Heartist® way of being.

Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How we do it? We care, we dare, we place people at the heart of everything we do.

We aim at creating exceptional experiences that will turn both guests and employees into raving fans, because our own well-being in our jobs is just as important as our guest fulfillment. Like all good stories, everything is related.​​​​​ We are driven by our shared values.
Our Heartist® Credo We believe that the world is more welcoming when we’re connected.
So that we see what we have in common, instead of what sets us apart.
As Heartists
®​​​​​​​, we care for the world to make it better,
By embracing our differences, sharing our cultures,
and connecting with people, heart to heart.
As Heartists
®, we dare ourselves to be better.
By challenging what we can do and who we can be,
we shape our future.
At Accor, every chapter of your story is yours to write.
Don’t just live in the moment—own your moment.
Unlock limitless possibilities.

  Our 4 Pillars

Performance Maximised  Thanks to our unique know-how combined with world-class brands and solutions.
Open Innovation Open to new practices, technologies, and opportunities to better design the hospitality of tomorrow.
Empowered Talent Because we place people at the heart of what we do. 
Acting For Good With our Planet 21 sustainable development program and our Accor Solidarity endowment fund. 

Our Brand Portfolio