When faced with the global pandemic, our Accor family has responded to every challenge thrown at them over the past months with an incredible amount of resilience, spirit, compassion and professionalism. Their ability to pull together and support each other in times of unimaginable stress and challenge has been truly admirable.
This time apart has only reaffirmed the power of human connection, and taught us that even in times of separation, it is possible to adapt and find ways to stay connected with our family, our employees, guests and clients.
Leadership isn’t what you do in the good times, but how you handle adversity and challenge, and there is no one I would rather be standing side-by-side with as we continue to manage through this crisis, and beyond. Our people have always been and remain at the heart of what we do and who we are.
Heather McCrory CEO, Accor North & Central America
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