Wellness Operations Manager

Embrace your passion for hiking, skiing, snowboarding, and countless outdoor activities in Banff National Park while pursuing a meaningful career at Fairmont Chateau Lake Louise. Working in a National Park is a once-in-a-lifetime opportunity—offering adventure, growth, and a deep connection to nature.
Our team is a network of empowered individuals with a strong sense of self and pride in hospitality excellence. Work hard, play hard, and enjoy extraordinary benefits—including subsidized onsite accommodation that makes saving money easier than ever. Join our Fairmont family today.

As the Basin Glacial Waters Operations Manager, you will oversee all daily operations of our thermal bathing wellness facility. This role is central to our vision of Fairmont Chateau Lake Louise as a luxury wellness destination rooted in nature, mindfulness, and genuine care.

Reporting to the Director of Basin, you are responsible for leading a team of wellness-focused colleagues while ensuring exceptional service, operational excellence, and a consistently safe and serene environment for our guests.

This position requires calm, composed leadership in a warm, humid, and quiet environment, with an authentic personal commitment to wellness—someone who truly walks the walk and talks the talk.

What You Will Be Doing
Operational Leadership
•    Oversee all daily operations of Basin Glacial Waters, ensuring a seamless, high-quality guest experience.
•    Maintain the facility at the highest standards of cleanliness, tidiness, function, and safety.
•    Monitor all bodies of water, working closely with certified Pool Operators to ensure safe chemical levels and overall water quality.

Team Leadership & Development
•    Lead a team of wellness-oriented colleagues modeling professionalism, mindfulness, and Fairmont service culture.
•    Recruit, onboard, train, coach, and performance-manage all operational colleagues.
•    Foster a calm and supportive environment that encourages personal and professional growth.

Administrative & Financial Management
•    Create and maintain SOPs and training guides for all operational roles.
•    Manage scheduling, payroll control, and staffing plans that support both guest demand and financial targets.
•    Oversee inventory, ordering, and stock management of supplies, chemicals, linens, and amenities.
•    Ensure accurate use of Book4Time and Silverware systems where applicable.

Safety & Guest Experience
•    Ensure all colleagues are well-versed in health and safety procedures, emergency protocols, and facility-specific hazards.
•    Serve as a calm and visible leader throughout the facility, responding to guest needs with poise and professionalism.
•    Collaborate regularly with Engineering to coordinate preventative maintenance and address areas of concern promptly.
•    Represent the Wellness Department on the Hotel Health & Safety Committee.

Cross-Department Collaboration
•    Maintain strong communication with Housekeeping, Engineering, Rooms, and Food & Beverage to ensure cohesive guest service and facility operations.
•    Support colleagues throughout the facility as needed, maintaining a strong, positive presence.

•    Minimum five years of exceptional operations experience in a thermal bathing facility, spa, or wellness environment.
•    Proven leadership experience, ideally managing wellness-oriented teams.
•    Personal passion for wellness.
•    Experience with scheduling, payroll, inventory management, recruiting, and team development.
•    Ability to work effectively in warm, humid, and quiet environments.
•    Calm, composed, and flexible under pressure.
•    Strong communication and interpersonal skills with a guest-first mindset.

Considered an Asset
•    Experience with Book4Time and/or Silverware systems.
•    Previous hospitality or luxury wellness experience.
•    Previous exposure to health clubs, spas, pools, or recreational facilities.
 

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

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