Venue Host

Pullman Quay Grand Sydney Harbour, where your workplace is as iconic as the view.

Perfectly situated in Circular Quay, our hotel offers luxurious one- and two-bedroom apartments with stunning vistas of the Sydney Harbour Bridge. We pride ourselves on a unique blend of short-term hotel accommodations and long-term residential options, providing diverse experiences for our guests.

Our food & beverage offerings, including the renowned Q Dining and the vibrant Hacienda Bar and Lounge, set the stage for unforgettable culinary experiences. With exceptional meeting and event facilities that cater to everything from corporate functions to breathtaking weddings against a harbour backdrop, working with us means being part of something truly special. 

Purpose

Reporting to the Food & Beverage Manager at El Vista, you are the first point of contact for our guests, setting the tone for a warm and engaging experience. You’ll manage reservations, bill processing and cashiering, greet and seat guests, and ensure service runs smoothly all while maintaining Baha’s vibrant and inviting atmosphere.  With your expertise and attention to detail, you’ll help create memorable experiences that keep guests coming back for more.

Primary Responsibilities

• Manage reservation systems, including booking, confirming and adjustments.
• Keep track of the dining area and bar, coordinating with servers and management to maintain flow.
• Greet and seat guests with warmth, professionalism and genuine hospitality, anticipating needs to enhance their experience.
• Engage with internal & external guests to promote Baha’s offerings, events, and specials and to encourage repeat visits.
• Assist with operations, administrative tasks, events and ad hoc tasks as required.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously
• Strong leadership and team management skills, with the ability to motivate and train staff.

Skills and Experience

• Experience of incremental responsibility within a hotel/resort environment.
• Experience in similar position within a hotel/resort environment advantageous.
• Self-motivated with a genuine passion for hospitality and creating memorable guest experiences.
• Excellent communication and interpersonal skills, immaculate presentation and a friendly and professional demeanour at all times.
• Ability to confidently handle conflict resolution and guest complaints.
• Flexibility to work across a range of shifts as required.

 Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.