Company Description
About Us:
Welcome to the Ala Moana Hotel by Mantra, where island living meets world-class hospitality. As one of Honolulu's most iconic landmarks and Oahu's premier condo-hotel, we sit at the heart of the city, surrounded by the energy and beauty that make Hawaii truly one of a kind.
Spanning two towers and home to 1,176 beautifully appointed rooms, our guests wake up to breathtaking views of the Pacific Ocean, Diamond Head, and the glittering Honolulu skyline. And in 2025, we took it a step further. Following an extensive renovation, every room now features a fresh, island-inspired design paired with modern furnishings that capture the very essence of Hawaii's vibrant culture and contemporary elegance.
But what truly sets us apart is our people. To our community, we have always been more than just a hotel. We are the Kama`aina hotel of choice, a place deeply rooted in the spirit of aloha, where both guests and team members feel genuinely at home.
If you are passionate about hospitality, proud of where you come from, and ready to be part of something exciting, we would love to have you on our team. This is more than a job. This is a place to grow, to belong, and to thrive.
Accor is one of the world's leading hospitality groups, spanning 45+ brands, 5,800 hotels, and 10,000+ restaurants and lifestyle destinations across the globe. When you join Accor, you are not just joining a company, you are joining a movement.
Your personality is valued, your growth knows no boundaries, and every action you take creates a meaningful impact on our guests, your colleagues, and our planet. Accor is pioneering the art of responsible hospitality and we want you to be part of that journey.
As a Heartist, you are encouraged to let your heart guide you. Our mission is human and essential, to bring cultures together, open windows on the world, and deliver unforgettable experiences every single day.
Job Description
About The Role:
The Parking Valet Attendant represents the hotel at the main entrance by greeting arriving and departing guests enthusiastically. They attend to parking request in timely manner to ensure the driveway is accessible at all times. In addition, the Parking Valet Attendant assists the Bellhelp with luggage assistance when needed.
What You'll Do:
- Assist hotel customers with parking requests, issuing claim tickets and explaining parking rates and options. Immediately taking/retrieving the vehicle to/from the parking garage. Carefully operating customers’ vehicles ensuring no damage is caused to the vehicle. Operating vehicles without changing any existing settings within the vehicle such as the radio station. Maintain driveway traffic flow to allow main hotel entrance accessibility and ensuring ample space for passenger and luggage loading and unloading.
- Greet guests immediately with a friendly and sincere welcome. Assist Doorman in opening car doors for arriving and departing customers.
- Respond immediately to customer inquiries regarding hotel features, services, and assistance. Provide clear and understandable information regarding parking rates and options and directions to hotel facilities and nearby attractions.
- Assist Bellman with guest’s luggage. Lifting guest’s items from their vehicle and placing on baggage carts.
- Answer the entrance telephone and provide clear, accurate information to guests and employees.
- Maintain an alert and attentive demeanor at all times in addition to remaining calm during periods of heavy business volumes.
- Clearly communicate guest parking procedures and applicable costs to arriving guests.
- Other duties as assigned by the supervisor such as assisting as Bellhelp.
Qualifications
Minimum Qualifications
- No prior experience required
- High school diploma or equivalent
- Clean Drivers Abstract and Hawaii Driver’s License
- Ability to grasp, lift and/or carry otherwise move packages, boxes, and luggage up to 50+ pounds.
- Sufficient manual dexterity in one hand to be able to load and unload luggage.
- Ability to effectively deal with internal and external customers, some of whom require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information.
- Ability to read and write the English language to ascertain information from luggage tags and claim checks, to write numbers and names on claim checks and room lists.
- Ability to stand, walk and or/sit and continuously perform essential job functions.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Perform task requiring bending, stooping, kneeling, and walking.
- Considerable knowledge and ability to communicate clear directions to nearby local attractions and hotel facilities and service.
- Considerable knowledge of city and surrounding areas.
Preferred Experience
- Prior guest service or other hospitality experience preferred
- Prior valet experience preferred
Additional Information
Why Join Our Team?
At the Ala Moana Hotel by Mantra, we believe that taking care of our guests starts with taking care of our team members. Here is a look at what we offer:
- Health & Wellness: Comprehensive Medical, Dental, Vision, and Drug coverage to keep you and your family healthy, plus access to our Employee Assistance Program (EAP) for mental health and wellness support.
- Time to Recharge: Paid vacation, sick leave, and holidays because we know that rest and balance matter.
- Getting Here: Parking options available and a bus subsidy to help offset your commute costs.
- Dining: Enjoy a complimentary meal during your shift in our Team Member Cafeteria.
- Looking Sharp: Uniforms provided or dry-cleaning allowance so you always feel your best.
- Travel Perks: Exclusive hotel discounts through Accor's global network of properties worldwide.
- Growth & Development: Access to training, development programs, and career growth opportunities because we are invested in your future.
- Community & Culture: Our Heart Committee organizes engagement events, community service initiatives, and wellness activities to keep our team connected, inspired, and thriving.
Salary:
$16.00 - $18.85 per hour
Ala Moana Hotel by Mantra is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Ala Moana by Mantra does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
