Training Manager for Food & Beverage

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

1. Training Strategy & Planning

• Develop and execute the annual F&B training plan aligned with business objectives.
• Identify training needs through performance reviews, guest feedback, mystery audits, and departmental KPIs.
• Collaborate with Executive Chef, Restaurant Managers, and Outlet Managers to address operational gaps.

2. Service Excellence & Brand Standards

• Ensure all F&B Heartists are trained on brand standards, luxury service culture, and guest engagement.
• Conduct training on sequence of service, upselling techniques, and complaint handling.
• Reinforce Forbes, LQA, HACCP, and internal audit standards where applicable.

3. Product Knowledge & Technical Skills

• Organize training sessions on:
  • Menu knowledge
  • Beverage knowledge (wine, spirits, cocktails, coffee)
  • Food pairing
  • Service styles (fine dining, casual, banquet, in-room dining)
• Work closely with the culinary team for menu briefings and tastings.
• Support barista and sommelier development programs where relevant.

4. Onboarding & Induction

• Conduct F&B orientation for new hires.
• Ensure structured onboarding plans are followed within the department.
• Monitor probationary training progress and provide feedback.

5. Compliance & Food Safety

• Ensure all F&B employees receive training in:
  • HACCP principles
  • Food safety and hygiene
  • Workplace safety standards
• Maintain proper training documentation and compliance records.

6. Coaching & Performance Support

• Conduct on-the-job coaching and service observations.
• Support managers in developing team members for succession planning.
• Facilitate Train-the-Trainer programs for supervisors and outlet leaders.

Qualifications & Experience

• Bachelor’s Degree in Hospitality Management, or related field.
• Minimum 3–5 years of experience in Food & Beverage operations.
• Minimum 2 years in a training or supervisory role.
• Strong knowledge of luxury service standards.
• Certified trainer qualification is an advantage.
• Knowledge of HACCP and food safety standards is required.
• Excellent communication and presentation skills.
• Strong coaching and mentoring abilities.
• Proficiency in Microsoft Office; familiarity with LMS is an advantage.

• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.