Telephone Operator

Rixos Premium Qetaifan Island North

Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Waterpark attraction. The Rig 1938 is the world’s highest tower of its kind, reaching 82 metres.

• Understand and capable of doing all Switchboard office duties.
• Answer and connect all the external and internal calls.
• Takes messages and control all messages if they have been received by the guests.
• Handle wake-up call requests.
• Control the Voice Mail and the Telephone Interface if the systems are working properly.
• Handle fire alarm and bomb threat.
• Handle guests’ doctor requests.
• Check the telephone charges that have been made properly.
• Handle guests’ “Do Not Disturb” requests.
• Inform the Manager on Duty about all the important and emergency events.
• Follow-up daily notes, logbook, checklist.
• Helps for all duties at the desk
• Follow up daily duties and signs the checklist.
• Updates all guest information from registration card to the computer system.
• Perform other duties assigned by his/her Supervisor.

• Degree/Diploma in Hospitality Management
• Ability to work from multiple shifts includes night shift
• Good communication skills, Arabic, and Russian speaker is highly preferred
• Flexibility to respond to a range of different work situations