- Full-Time
- Permanent
- ACCOR
- Others
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Mondrian Bordeaux Les Carmes, Bordeaux, France
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REF44013M
Agent de réservation
Region
Luxury & Lifestyle
Saisissez la magnifique opportunité de rejoindre l'équipe d'un hôtel Luxury lifestyle 5 étoiles unique en son genre. Le Mondrian Bordeaux a été construit autour d'un bâtiment du 19ème siècle et entièrement designé par Philippe Starck.
Vous ferez partie d'une marque et d'un groupe en pleine expansion dans le Monde entier. Mondrian est plus qu'un hôtel : c'est une façon de voyager...
Un conte de fées moderne et culturel.
Au sein de l’équipe Front Office, nous recherchons notre futur(e) second agent de réservation.
Vos missions seront diverses:
- La gestion des réservation effectuées par nos clients par téléphone, fax ou email,
- Effectuer toutes les opérations de suivi administratif de ces réservations,
- Assurer un accueil personnalisé et attentionné à l'ensemble des clients,
- Identifier rapidement les besoins du client et être capable d'offrir une solution et un argumentaire adapté. Vous devez connaître parfaitement l’hôtel et ses services, les différentes catégories de chambre ou de Suites ainsi que ce qui les caractérisent afin de concrétiser les demandes,
- Participer à la communication de l'hôtel, notamment via des mailings clients,
- Communiquer de manière positive avec tous les membres de l'équipe afin de garantir aux clients le service attendu d'un établissement 5 étoiles Lifestyle.
Votre sens de l’écoute, votre clarté d’élocution alliée à un grand sens de la diplomatie vous permettront de conseiller au mieux notre clientèle et mener à bien votre mission.
Vous justifiez d’une première expérience acquise idéalement dans un environnement international haut de gamme ou en centre d’appels.
La maîtrise de l’anglais est indispensable, ainsi que du logiciel OPERA serait fortement appréciée.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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