Telecommunications Agent (AVS)

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

We are seeking a professional and customer-focused Telecommunications Agent (AVS) to join our team in Phu Quoc, Vietnam. In this role, you will be responsible for providing exceptional customer service and technical support for our audio and video systems (AVS) within the telecommunications sector.

• Handle inbound customer enquiries regarding AVS products and services via phone, email, and chat
• Troubleshoot and resolve technical issues related to audio and video systems
• Provide clear and concise explanations of complex technical concepts to customers
• Process customer orders, upgrades, and account changes accurately
• Maintain up-to-date knowledge of telecommunications products, services, and industry trends
• Collaborate with other departments to ensure seamless customer experience
• Document customer interactions and technical solutions in the company's CRM system
• Achieve and maintain high customer satisfaction ratings
• Participate in ongoing training and development programmes to enhance skills and knowledge

• Excellent communication skills in both Vietnamese and English
• Proven experience in customer service or telecommunications support (preferred)
• Strong problem-solving abilities and attention to detail
• Proficiency in using telecommunications systems and audio-video equipment
• Basic technical troubleshooting skills
• Customer-oriented mindset with a passion for helping others
• Ability to multitask and work efficiently in a fast-paced environment
• Familiarity with CRM software and data entry
• High school diploma or equivalent (required)
• Relevant telecommunications certifications (desirable)
• Knowledge of current telecommunications industry trends and technologies
• Flexibility to work in shifts, including evenings and weekends, as required

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.